Commercial Business Analyst

Job Information

The Commercial Business Analyst is responsible for providing excellent customer service to the dealers with regard to sales order processing, scheduling, expediting and updating to meet the dealer and customer requirements. In this position, you will analyze and forecast demand on a unit basis taking into account current orders, backlog, and material availability. Additional responsibilities include generating and communicating dashboard metrics, reporting tool system data, and trends.

The role is also responsible for the day-to-day tactical performance of the Sales strategy as a data steward and business analyst as new systems and dashboards are implemented to our internal and external (field staff) employees.
 

Role & Responsibility

Demand Planning

• Utilize forecast analysis models to ensure business production plans meet customer demand based on orders and Commercial initiatives.
• Participate in business planning meetings to align stakeholders on production forecast, and orders/backlog.
• Work through supply or demand changes for resequencing existing backlog.

North American Sales

• Work closely with IT development team that creates content and maintains reporting tool systems.
• Work with Sales Field and Internal staff, dealer channel, and direct customers to create new reporting tools and enhance current functionality.
• Execute the development and updating of reporting tools used by Bobcat’s commercial team and dealer channel.

Dealer & Customer Service

• Responsible for processing, scheduling, expediting, and updating sales orders to meet the dealer and customer requirements.
• Communicate with dealers, customers, and coworkers.
• Execute in a timely manner internal, dealer channel, or customer ad hoc requests.

Dashboards & Reports

• Build reports and dashboards using the data warehouse that will benefit end users, including internal groups as well as external users (dealers).
• Become an expert with data solutions such as OACS or PowerBI report building and share knowledge across the organization to deliver information in a format that’s usable by various user bases.
• Train Field Staff members on new reports and help with onboarding of new Account Managers as it relates to sales reports used to measure performance.
• Provide business with reports and updates on a range of topics by utilizing existing and new data flows; including but not limited to machine telematics, Wells Fargo credit lines, customer credit inquiries, and sales specialist quote activity.

Job Requirement

• Education Required: Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related major.
• Experience Required: 2>5 years.
• Experience with business analytic tools and Salesforce CRM.
• Understanding of Excel and PowerBI.
• Proficient in PowerPoint.
• Understanding of complex queries, macros, and pivot tables.
• Research and analytical skills sufficient to analyze problems in a multi-faceted way and to develop and implement innovative solutions as well as track the implementation of action items.
• Ability to anticipate future needs, so design and prioritization meets both requirements today and tomorrow.
• Communication skills that bridge the gap between dealers, field staff, internal department stakeholders, and executives.
• Proficient with database architecture, application, and dashboard development.
• Demonstrate ability to create the architecture and relationships of variables using both business rules and data management technologies.
• Ability to understand multiple facets of the business, including but not limited to sales, marketing, and operations, as well as drivers for the Doosan corporate entity as well as Bobcat dealership business drivers.
• Travel Required: 10-24%.

#GD

As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more. 

Doosan Bobcat North America is home to world-renowned brands, including Bobcat® compact equipment, Doosan® portable power products, Ryan® and Steiner® grounds maintenance equipment and Geith® attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.

Doosan is committed fostering an inclusive and a diverse workfo