Senior Engineer - Intelligent Infrastructure Services

Call support, First Point Of Contact, FCR, CSAT, Service Request
IT Operations & Asset Management: Module Configuration & Development: Customize ITSM, ITAM, and ITOM modules for organizational needs. CMDB Migration: Plan & execute CMDB migrations as required. Business Flow Development: Create and streamline ITSM and related module workflows. Integration with Monitoring Tools: Connect ITSM with monitoring tools for timely incident response. Metric Definition: Implement metrics for performance measurement. Auto Ticketing & Event Correlation: Automate incident reporting & problem resolution. Anomaly Detection: Develop mechanisms to identify security threats. Service Management & Catalog: Service Definition: Document IT services comprehensively. Categorization: Organize services into logical groups. Service Descriptions: Create clear service descriptions. Self Service Portal: Develop a user friendly portal for service requests. Workflow Automation: Implement automated approval processes.