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Business Systems Analyst - United States
JumpCloudUnited StatesRemotefull_timeVerifiedPosted 2 Apr 2025
💰 $95,000/yr($80,000/yr – $95,000/yr)
About the role
All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.
About JumpCloud®JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.
About the Role:
Join our dynamic team at JumpCloud as a Business Systems Analyst, where you'll play a crucial role in optimizing and enhancing our internal business platforms. You'll collaborate closely with Sales, Marketing, Global Customer Success, Finance, and IT to ensure our systems effectively support business processes and drive success.
In the US, JumpCloud® provides a comprehensive benefits package, with several medical plans to choose from including a high deductible HSA plan with employer contribution, two dental plans, vision insurance, flexible spending account (FSA), employee assistance program (EAP), short- and long-term disability, life insurance and a 401k savings plan with match. We have a flexible paid time off policy.
#LI-PD1
Where you’ll be working/Location:JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
All roles posted in United States locations do require that you be located within one of the 50 U.S. States. Our Headquarters is in the Denver/Boulder, CO area but as a remote company, you are able to work remotely anywhere in the U.S. If you would like to spend time in our offices in the Denver/Boulder area, you are welcome to do that as well.
Language: JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud? If you thrive working in a
About JumpCloud®JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.
About the Role:
Join our dynamic team at JumpCloud as a Business Systems Analyst, where you'll play a crucial role in optimizing and enhancing our internal business platforms. You'll collaborate closely with Sales, Marketing, Global Customer Success, Finance, and IT to ensure our systems effectively support business processes and drive success.
Key Responsibilities:
- Requirements Gathering and Analysis: Collaborate with stakeholders to gather, document, and analyze business requirements for various systems and integrations.
- Support and Troubleshooting: Respond to support tickets and user inquiries promptly, troubleshoot system and process issues, and escalate complex problems as needed.
- Data Analysis and Reporting: Perform in-depth data analysis to identify trends and insights, build reports and dashboards, and ensure data integrity. Utilize tools like SQL (preferred), SOQL, Salesforce Reporting, Tableau (optional), and Excel for advanced analysis.
- Process Improvement: Identify, recommend, and document opportunities for process improvements and system efficiencies
- System Configuration and Customization: Configure and customize Salesforce features, including data models, permissions, layouts, workflows, and validation rules, to meet business needs.
- Solution Design and Integration: Participate in solution design, provide feedback on technical dependencies, and manage integrations with other systems and third-party applications.
- Testing and Documentation: Perform thorough testing of new system features and maintain comprehensive documentation of system configurations and processes.
- Communication: Effectively communicate with development teams, internal users, and external stakeholders.
Qualifications:
- 2+ years of experience as a Business Systems Analyst or Administrator with enterprise-level business systems.
- Experience with CRM, ERP, Jira, and integration platforms is a plus.
- Proven experience in a SaaS or technology company.
- Strong understanding of enterprise business system capabilities.
- Proficiency in data modeling, process automation, and workflow design.
- SQL (preferred), SOQL, Salesforce Reporting, Tableau (optional), and advanced Excel skills.
- Excellent communication and collaboration skills.
- Strong analytical and problem-solving abilities.
- Knowledge of agile project management methodologies is a plus.
- Bachelor's degree in Business, Information Technology, or a related field (or equivalent experience) preferred.
In the US, JumpCloud® provides a comprehensive benefits package, with several medical plans to choose from including a high deductible HSA plan with employer contribution, two dental plans, vision insurance, flexible spending account (FSA), employee assistance program (EAP), short- and long-term disability, life insurance and a 401k savings plan with match. We have a flexible paid time off policy.
#LI-PD1
Where you’ll be working/Location:JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
All roles posted in United States locations do require that you be located within one of the 50 U.S. States. Our Headquarters is in the Denver/Boulder, CO area but as a remote company, you are able to work remotely anywhere in the U.S. If you would like to spend time in our offices in the Denver/Boulder area, you are welcome to do that as well.
Language: JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud? If you thrive working in a
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