Seasonal Garden of Lights Supervisor ("Supervisor de Eventos")

POSITION PURPOSE

Ensure concession staff are working together as a team to ensure optimum service and that guest needs are met. Provide friendly, courteous, and efficient quality presentation of food and beverage service to all guests. Clean and set tables in the concession area and perform other food service-related duties, including set up and general cleaning. 

ESSENTIAL RESPONSIBILITIES

• Inspect grooming and attire of staff, and rectify any deficiencies.
• Complete opening and closing duties of the concessions. These duties include but are not limited to setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
• Inspect storage areas for organization, use of FIFO, and cleanliness.
• Complete scheduled inventories and stock and requisition necessary supplies.
• Monitor areas of service for seating availability, service, safety, and well-being of guests.
• Complete work orders for maintenance repairs.
• Set up, stock, and maintain work areas.
• Take orders from customers, input orders into micros, and obtain payment and provide change.
• Describe menu items, ingredients, and methods of preparation. Suggest menu products to customers.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Maintain cleanliness and organization of the concession kiosks and related areas, including removing waste and sanitizing surfaces.
• Assists service team as necessary to meet and exceed guest expectations.
• All other duties assigned by manager or supervisor.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect Supervisors.    

PHYSICAL DEMANDS

Environmental conditions are both inside and outside, a job is considered inside and outside if the activities occur inside or outside in approximately equal amounts of the time. Temperature is moderate and controlled by hotel environmental systems.

• Must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possible for one (1) hour or more.
• Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 45 lbs. as needed.
• Must be able to push and pull carts and equipment weighing up to 250 lbs.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Hearing, smelling,