Digital Channels API Technical Product Manager - Vice President

Join us in this exciting role and be at the forefront of shaping the future of our API and connectivity ecosystem. Together, we will build a platform that revolutionizes the way clients and developers interact with JP Morgan Payments technologies, fostering innovation and further driving our growth in the digital economy.

As an API Technical Product Manager in Digital Channels, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.  

In this role you are expected to have a comprehensive view of all the moving parts within our product delivery model, making strategic decisions that drive our API landscape within the Payments organization, while ensuring that each team can effectively execute their part of the strategy (e.g. Global Payments, Merchant Services, Embedded Finance, others).
 

Job responsibilities

• Oversees the Payments API portfolio product roadmap, governance, vision, development, execution, risk management, and business growth targets
• Assist with setting the strategic direction for API development and integration across the Payments organization. This involves understanding and aligning the API needs of various business units and ensuring that the overarching API strategy supports the organization's goals
• Establish and enforce standards for API product development, usage, and security. This includes creating guidelines for API documentation, versioning, and deprecation policies to ensure consistency and high quality in API interfaces
• Act as a liaison between different product teams/partners who own their respective APIs. You will facilitate collaboration and communication among these teams
• Promote innovative practices for API development and encouraging the adoption of new technologies and methodologies
• Help drive educational programs and training sessions for API developers and product teams within the Payments organization
• Identify and address technical and business risks associated with API exposure and consumption, including data security and compliance with relevant regulations and controls processes
• Help Coach and mentor the API product teams on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation

Required Qualifications, Skills and Capabilities: 

• 5+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple function
• Experience working in or managing in a federated model organization where collaboration and coordination across multiple teams/projects are required
• Excellent communication skills to effectively articulate technical concepts to non-technical stakeholders and foster strong collaboration among diverse teams
• Technical and Program Management experience 

Preferred Qualifications, Skills and Capabilities: 

• Strong experience in designing, developing, and managing APIs. Familiarity with RESTful services, SOAP, GraphQL, and other API protocols 
• Experience with system architecture and integrating diverse systems in a complex environment 

 

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business ban