Senior Systems Integrator (1389)

LOCATION:  Seattle, Washington

Position Summary and Responsibilities:

The Senior Systems Integrators is responsible for accurate and timely completion of all projects assigned to them. The primary focus for the SSI is client on-boarding, client infrastructure architecture (cloud, On Premises and Hybrid), project design and project execution. SSIs are also responsible for projects relating to internal strategic objectives and maintaining their position as a Subject Matter Expert (SME). The ideal candidate must enjoy training, mentoring, and sharing their expertise, as well as tackling the most complex and technically advanced problems effectively and efficiently. They get to interface with a myriad of environments and technologies across our entire customer base during the project lifecycle. SSIs work closely with the Support Services and Business Services teams before, during and after implementation to ensure visibility on all project work. They attend project kick off meetings, internal and external, and after-action review meetings regularly. Senior Systems Integrators display confidence and comprehensive knowledge of the project work to be performed at client facing meetings. SSIs are the face of Professional Services and are expected to practice empathy, patience, and compassion.

 What do our Senior Systems Integrators do?

• Ability to work from the office, your home, or remotely at client sites. Regardless of where they are working from, SSIs availability must be maintained to assist your teammates as an SME. Expect to travel in and out of the local area (including overnight stays) as needed. 
• Ensure the timely completion of all project work assigned, completing all tasks relating to the project both explicit and implicit.
• Execute the most technically complex projects and any projects related to cutting edge technologies.
• Function as the Onboarding Engineer (OBE) for all new client onboardings assigned. This includes performing all assigned tasks outlined in the onboarding work plan and attending client facing meetings as needed.
• Install and configure Windows Servers, peripherals, network devices and storage devices in accordance with internal standards and project requirements.
• Develop, document, and maintain installation and configuration procedures.
• Regularly communicate internally and externally on project statuses and planned changes/outages for clients.
• Mentor other technical staff to help ensure that everyone is growing professionally, and that knowledge of client infrastructure is being disseminated throughout the organization.
• Develop Scope of Work and Work Plan documents according to standards for the Project Design process and attend all Project Design related meetings outlined in the Project Lifecycle SOP.
• As an SME, be responsible for maintaining your proficiencies through a variety of training opportunities.
• Other relevant job duties as assigned. 

What skills do I need to be a successful Senior Systems Integrator? 

• Patience, empathy, confidence, and customer service skills. You will be working with a myriad of businesses, technologies, applications, vendors, and personalities.
• Exceptionally strong IT background with a focus on network support, implementation, and remote as well as onsite support.
• Solid experience with Windows and Mac OS desktop operating systems.
• Experience with deploying and building Windows servers (troubleshooting, supporting, and implementing) including Exchange Server 2010-2019 and Office 365.
• Knowledge and understanding of mail flow troubleshooting.
• Experience with VPN remote implementation, troubleshooting, and problem resolution.
• Experience with Active Directory (OnPrem & Azure) and Group Policies.
• Experience with the Microsoft 365 stack, including Office 365, SharePoint, and Azure.
• Familiarity with backup and recovery sof