Director, Workplace Research

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Job Category

Real Estate & Facility Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Director of Workplace Research is an integral leader within the Workplace Innovation team, focused on exploring and understanding the company’s workplace and experiences. Leveraging strong business acumen and operations of our global offices, this role will be responsible for designing and performing innovative, human-centered research approaches that support key projects to improve the efficiency and effectiveness of our spaces and programs. This role will also track & compile trends throughout the year to deliver regional and business unit insights and an annual end of year report. The ideal candidate will have a strong understanding of the company’s business, operations, and culture to navigate through challenges while conducting research. Exceptional communication, analytical, and leadership skills are a must to ensure findings resonate with all partners.

Responsibilities:

• Develop a research agenda that demonstrates an understanding of business priorities

• Influence new concept development and collaborate on active initiatives that improve REWS effectiveness and employee experience

• Stay updated on industry research and external partners that can influence new approaches to the workplace

• Establish and maintain trusted expert relationships with key partners within the real estate organization and across the company, especially other internal research teams

• Develop research processes and tools that support research in an agile manner - sometimes testing small parts of a hypothesis in addition to longer-term studies

• Conduct qualitative and quantitative analysis to track and evaluate effectiveness of the workplace

• Provide a regular cadence of communication to key partners and executives, aiming for transparency and alignment on key findings, while addressing concerns to influence future strategy shifts

• Create and maintain profiles that improve the REWS org’s understanding of employee & team needs, while accounting for local nuances

• Think critically and strategically to develop standard processes and metrics that increase efficiency and effectiveness of the REWS organization

Required Skills/Experience:

• 8+ years experience developing and performing workplace research

• Familiar with CRE global operations, change management, and process development

• Proven ability to build, lead and implement strategy in a cross-functional, global environment

• Demonstrated analytical, organizational, and project management skills, using relevant information to make timely and critical decisions that affect cross-functional teams

• Can connect the dots in developing high-level strategy and can roll up sleeves for tactical execution as needed

• Comfort with ambiguity and motivated to solve complex problems

• Able to execute in a changing environment and make things happen

• Executive presence to lead and manage global partners

• Ability to build and maintain positive working relationships while delivering results in a fast growing global organization

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Posting Statement

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