AVP, Sr. Product Engineer

Job Description:

Role Summary/Purpose:

The AVP, Sr. Product Engineer position plays a pivotal role within the Service Engineering team to manage the audit and certification processes within the team, work across teams on problem management, onboarding and tasks associated with SN, SIAM and 3PM.  This role will be responsible for running the monthly COTS and SaaS CoP, managing content across the different audits and certifications as well as leading change control for multiple critical applications. Additionally, this role will provide guidance to team members and leaders within Service Engineering on multiple SYF processes and tools.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Lead change control for multiple critical applications

• In collaboration with other audit and certification subject matter experts, work across the Service Engineering teams to support these processes and assist with documentation review

• Assist in the development of communications and process documentation for the Service Engineering team

• Lead the monthly COTS and SaaS CoP calls to include finding relevant content and creating/communicating the agenda

• Assist team leaders with on-boarding tasks and problem resolution associated with these tasks

• Communicate the status of cross team tasks and initiatives to stakeholders and Service Engineering leadership

• Keep abreast of upcoming changes across the SYF tool set and assist the team in preparing for and navigating these changes

• Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor’s degree in Computer Science or related degree with minimum 5 years’ experience in Information Technology; OR in lieu of a degree, 9 years’ experience in Information Technology

• Excellent analytical and problem solving skills

• Strong organizational/self-motivation skills

• Critical Thinking, creativity and problem-solving skills

• Process/quality  improvement experience – develop, document and implement new processes, improve existing routines

• Strong leadership and  should have the ability to successfully manage multiple priorities in a high-speed, quickly changing business environment

Desired Characteristics:

• Use personal influence and credibility to achieve results by collaborating with cross functional/cross-platform employees

• Strong cross-functional team player with the ability to work seamlessly across a matrix organization

• Desire to work in a dynamic, fast paced environment 

• Experience in supporting audit and certification processes

• Excellent interpersonal skills with ability to influence team members and management

• Excellent attention to detail in a team environment 

Grade/Level: 11

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the comp