Parking Technology Support Associate

Title: Parking Technology Support Associate
Division Name: Finance and Planning
Department: Parking & Transportation

Job Summary

This position assists the department Information Technology Technical Associate with diagnosis and repair of parking technology devices such as electronic parking meters, handheld citation devices and printers, automated license plate readers, and associated equipment. This position will also assist in generating reports from various parking software programs, fulfilling data requests, compiling historical parking data, and maintain procedure documentation

Additional Information

University Benefit Highlights:
- Insurance benefits, including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time

For more University Benefit information: https://hr.illinoisstate.edu/benefits/ 

Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here https://hr.illinoisstate.edu/benefits/insurance/

Salary Rate / Pay Rate

$23.00 - $25.00 per hour

Required Qualifications

1. High School diploma or equivalent

2. Any one or combination totaling one (1) year (12 months) from the following categories:

A. College coursework which includes Information Technology (IT), IT Management, Programming, IT Systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
- Associate’s degree (60 semester hours) equals eighteen months (18 months)
- 90 semester hours equals two (2) years (24 months)
- Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)

B. Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.

Preferred Qualifications

1. Work experience or education in Information Technology hardware and software troubleshooting similar to what would be gained in a help desk environment.
2. Work experience with Microsoft Excel, Word, and basic Access.
3. Ability to analyze and design data reports.
4. Effective communication skills.
5. Customer service orientation.
6. Database knowledge.
7. Experience troubleshooting and making minor repairs to business equipment such as point of sale devices, printers, or other electronic or electro-mechanical devices.
8. Knowledge and understanding of university and department processes and procedures.

Work Hours

Monday - Friday; 8:00 a.m. - 4:30 p.m.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:
1. Effectively communicate on a daily basis.
2. Remain at a workstation for extended periods.
3. Ability to distinguish colors on a monitor.
4. Move about in various locations across campus as needed to complete day-to-day work.

Proposed Starting Date

October 2025

Required Applicant Documents

Resume

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

Transcripts - See Special Instructions to Applicants for additional options
Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position.

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, inclu