Senior Business Manager

Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers further. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking in a cloud-enabled world.  

Microsoft’s Business Applications Emerging Technology Group (BET) is leading the transformation of the world into an AI future, with platforms such as Copilot Studio, AI Model development, and customer facing AI driven business applications.  

The Emerging Technology organization is looking for a Senior Business Manager for the Messaging and Real-Time Analytics Platform team. This is a critical role that supports the Vice President (VP) and works closely with the Leadership Team (LT) to drive business, customer, and overall operations, a thriving team culture, internal communications, and organizational health. This position is responsible for ensuring the effectiveness of the LT operating rhythm and owns operational excellence, budget and headcount management, resource and fiscal planning, employee diversity and inclusion initiatives, and participates in group strategy decisions.   

This role will initially be embedded into Emerging Technologies Chief of Staff team, reporting to the Chief of Staff while you learn all the behind-the-scenes budget, headcount and operating procedures and processes to ensure that BET’s priorities can be achieved. In parallel, you will immediately serve as a trusted partner to the entire leadership team and partner with the central staff team, Human Resources (HR), Marketing, Business Development and Engineering teams. You will exercise and develop your operational and business management skills, partner with, and be able to support the business efficiently at any level. You’ll be a vital, trusted member of a tight-knit team, an exemplar of cultural alignment and the highest professional standards. You will manage confidential information without exception. If you love innovating, fast paced execution and contributing to bigger-picture thinking and strategic execution, this role is for you! 

We do not just value differences or different perspectives. We seek them out and invite them in so we can tap into the collective power of everyone in the company. As a result, our customers are better served.  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. 

Responsibilities

Business operations and integration

 Drive strategic initiatives and provide thought leadership. Identify issues that impede business group success and provide solutions/recommendations. Identify opportunities to create cross-group collaboration and synergies. Orchestrate team design conversations and facilitate successful implementation of organizational plans. Demonstrate discretion and professionalism when working with LT on sensitive business and organizational issues. You should be highly capable at managing ambiguity and negotiating workable solutions.   

Maximizing/Extending the leader

 Leverage knowledge of the VP’s goals and business approach to ensure business activities are aligned with the objectives. Support the VP in one or more key business management areas (e.g., setting key goals, priorities, team culture and health and communications). Synthesize information into insights that inform business decisions, leveraging expertise to influence the leader and leadership team. Leverage people management/influence expertise to assist and represent the leader with as needed. Land organizational changes in partnership with VP and HR (e.g., employee data management, skilling plans etc.).  

Culture & people programs

Work closely with the VP, HR, and leadership team to identify, analyze, and develop strategies to improve organizational health. Partner with the Leaders and HR to drive MS Employee Signals action planning. Orchestrate team trainings and brownbag series to contribute to ongoing learning and development. Define, plan, and drive cross-team process improvements (e.g. team recognition, cultural events, retention strategies). You will drive and ensure a positive onboarding experience and continuous training programs for the organization.    

Business process and business planning

Lead and coordinate ROB and improve processes to run the line of business efficiently. You will wor