Youth Mentoring Case Manager

Description

Work Hours: 8:30 a.m. - 5:00 p.m.

Workdays: Monday – Friday

Location: 5315 Summit Parkway, San Antonio, TX, 78228


Mission: The mission of Catholic Charities is to provide for the needs of our community
through selfless service under the sign of love.

Summary:

The Youth Mentoring Case Manager will focus on the serving youth with education & career case management services. The case manager will serve refugee youth between the ages of 15-24 years, building client marketable skills and collaborate with the in-house employment program. The case manager will also network with local high schools, colleges, and continuing education providers to assist youth with their education and career plans. The case manager will work with the coordinator, and act as a liaison for Catholic Charities, refugee youth and youth mentors to represent the program to maintain collaborative partnerships. This case manager will work with youth to develop short- & long-term goals and will guide them towards completing their service plan while active in the program.

Position Responsibilities:

• *Able to work with refugee youth, ages of 15-24, to provide education and career case management.
• *Conduct orientation, client enrollment and verify client eligibility.
• *Provide academic support to students needing guidance in school, such as: tutoring, setting up parent/teacher meetings, assist with college applications, enrolling youth in vocational/GED programs, applying for student financial aid and or other school related services.
• *Will create spreadsheets and other tracking tools to keep organized and to document services to youth. Able to input, and retrieve data from and external online Refugee Database, to keep track of all client information and program goals.
• * Collaborate and refer clients with other in-house programs, including Employment, Education and Case Management Services.
• Perform additional supportive services and make referrals to community partners for youth when necessary.
• Perform regular maintenance of client’s case files.
• Outreach and present to community partners such as school districts, universities and colleges and other entities to collaborate on potential partnerships and recruiting of mentors.
• Outreach to potential clients by conducting home visits or other outreach efforts and follow procedures for enrolling youth into the Refugee Youth Mentoring Program.
• Assist program staff to organize social and civic engagement events, for mentors and youth. Assist with creating social engagement activities for clients and organizing the event. (Scheduling client’s transportation, transporting clients in agency vehicles, organizing the event, helping set up event activities, conduct outreach to clients who are in the program, confirm client’s attendance, chaperone/supervise clients during the event, and ensure their safety).
• Other duties as assigned by Director.

Competencies:

Communication

Critical Thinking

Leadership

Building Collaboration

Solution Oriented

Requirements

Minimum Qualifications:

• Education
  • Bachelor’s degree.
• OR Experience
  • Minimum of (1) years working in a social service environment that demonstrates a sensitivity and appreciation for diverse cultural populations, and or experience working with volunteers or mentors
  • is preferred.
• License and Credentials
  • Reliable transportation, must have vehicle
  • Valid driver license
  • Valid vehicle insurance
  • Ability to operate an agency 12 passenger van on an as needed basis for program activities and events.
  • Must be 21 years of age and adhere to the CCAOSA policy, which will not allow anyone under the age of 21 to operate an agency vehicle

Minimum Knowledge and Skills:

• Minimum of 1 years’ experience in working in a social service environment that demonstrates a sensitivity and appreciation for diverse cultural populations is preferred.
• Experience with personal computer, various computer software, email and Microsoft Works, specifically Excel.
• Must be detailed oriented, organized, self-motivated, work well independently and on a team.
• Must have good written and verbal skills.
• Must have good critical thinking and problem-solving skills.
• Ability to maintain appropriate ethical boundaries and professional client relationship

Travel Requirements: