Business Systems Administrator - Remote

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance, investment and technology solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.

Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition

Business System Administrator

Hiring Manager Summary:

The ideal candidate is a reliable, personable team player and has a logical understanding of business systems, integration & configuration. This person has an inquisitive, forward-thinking nature to find creative but applicable solutions and isn’t afraid to dig in. A successful history of building partnerships with stakeholders & technical teams to deliver viable solutions while keeping the user experience and data integrity in mind.  

Salesforce experience (Knowledge and Flows) is highly preferred for this role.

Job Purpose:

• Systems Administration and Support: System administration of the multiple instances of the company sales automation tool (currently Salesforce.com) and multiple other sales distribution systems. Evangelize the users on the best use of the tools; raise identified issues, risks, and suggestions for improvements to Business Process owners.
• Customer Support: Resolve users’ support issues with the systems, working with appropriate management and technology resources as needed; keep the systems operating at a level which ensures the correct security is in place. Complete the on-boarding and off-boarding of all system users; provide accurate system access, security rights, privileges, products, and services.
• System Maintenance and Testing: Complete system enhancements, maintenance, and testing to ensure quality administrative systems and process functionality. This includes interpretation of data requirements, system configuration, coordination of development, execution and analysis of case studies, and documentation.
• Training: Cross-train peers, create/maintain process documentation, train end-users.

Job Responsibilities:

• Serve as the application point of contact and perform day to day administration-type tasks related to sales automation and sales distribution systems maintenance, including but not limited to: user management, security, configuration and customization, work flow and approval management, communication templates, analytics, reports, Salesforce.com, AppExchange, data management, audits, permission sets and sharing rules, and account demographic updates.
• Complete system maintenance to ensure system environments are aligned with configuration updates, new functionality, data management and retirement. Ensure all security for all distribution systems is updated and accurate including: access to the system records, field, sharing rules, manage and assign user licenses, and notify the business owner of any issues or risks. Assess user’s business need to ensure the match with security level, including exported data
• Identify and implement continuous improvements of distribution systems. This involves researching, testing, or escalating system issues by taking ownership of the issues to resolution. Drive the investigation and analysis of process or application changes. This includes identification of high level business needs. This analysis involves gathering input from various constituents; determining which requirements can be implemented right away and which may need further business review.
• Participate as a subject matter expert in meetings by presenting best practices, recording meeting minutes and make recommendations about resource estimates to a Review Committee and Team Leaders. This is decision support data to prioritize when to incorporate enhancement releases or major configuration changes and potentially re-training of users.
• Create, modify, and test application configuration changes based on user feedback as well as organizational changes. The most common configuration changes include: create or modify new screen layouts, add custom-defined-fields, edit pick lists for existing fields, modify Process(es) and Develop reports and dashboards. Perform configuration peer reviews and database de-duping, mass data uploads and clean-up procedures as necessary.
• Research changes in upcoming versions of salesforce.com and other integrated applications and provide r