Sr. Director, Resilience (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:
As the onsite Sr. Director, Resilience uou will be responsible for overseeing the global operations of our 24/7 Digital Operations Center. You will lead a team of DOC Duty Managers and other support staff across multiple locations, ensuring the continuous monitoring, incident management, and operational integrity of our technology environments. This role requires a seasoned leader with extensive experience in technology operations, crisis management, and global team coordination. You will drive the strategic vision of the DOC, ensuring it operates efficiently and effectively within the "Follow the Sun" model to provide seamless operational support for all company products and corporate IT infrastructure. This position may require shift work to ensure 24/7 coverage of the DOC.

This role will require frequent travel both domestically and internationally (roughly 20%)

What You’ll Do:

• Develop and implement strategic initiatives to enhance the effectiveness, efficiency, and scalability of the DOC operations.

• Foster a culture of excellence, continuous improvement, and proactive problem-solving within the DOC team.

• Lead and manage the global DOC team, ensuring alignment with the company's overall technology strategy and operational goals.

• Oversee the development and refinement of monitoring tools, dashboards, and protocols to enhance early incident detection and response capabilities.

• Manage the operational execution of the "Follow the Sun" model, ensuring smooth handovers and consistent service levels across all locations.

• Ensure the DOC provides 24/7 monitoring and incident management for all technology environments, including product platforms, IT infrastructure, and cybersecurity.

• Coordinate with Site Reliability Engineering (SRE), IT, and other relevant teams to ensure timely and effective incident resolution.

• Lead post-incident reviews, driving the development of corrective actions and preventive measures to avoid future incidents.

• Serve as the senior escalation point for critical incidents, guiding the DOC team in assessing and escalating complex issues.

• Provide regular updates on the performance and effectiveness of the DOC, highlighting key metrics, trends, and areas for improvement.

• Maintain clear and effective communication with senior leadership and other stakeholders regarding ongoing incidents, their impact, and resolution timelines.

• Implement ongoing training programs to keep the team updated on the latest technologies, tools, and incident management practices.

• Recruit, train, and develop DOC staff, ensuring they have the skills and knowledge needed to perform effectively in a high-pressure environment.

• Evaluate and recommend investments in new tools, technologies, and personnel to enhance the DOC's capabilities.

• Manage the DOC's budget, ensuring the efficient allocation of resources to meet operational needs.

• Collaborate with engineering and IT teams to provide feedback on system performance, usability, and opportunities for enhancement.

• Lead initiatives to continuously improve DOC operations, including the refinement of monitoring dashboards, incident management processes, and communication protocols.

What You’ll Need:

• Minimum of 15+ years of experience in technology operations, including 8+ years in a leadership role overseeing Network Operations Centers (NOC), Security Operations Centers (SOC), Incident Management Operations Center (IMOC), or similar environments.

• Proven track record of managing 24/7 operations in a global, high-availability environment.

• Experience with monitoring tools, Common Operating Picture (COP) platforms, and emergency notification systems.

• Familiarity with Site Reliability Engineering