Assoc, CS Sales Support (Bi-Lingual) - Medley, FL

POSITION OVERVIEW

The Sales Support Coordinator I role is designed to be a resource to sales associates. This position requires learning and understanding the CWS product offering and quoting system, as well as interaction with a wide variety of dealers, distributors, builders, contractors and/or homeowners. This position is accountable for the formulation and administrative execution of sales quotes, orders, reports, and follow-up procedures in addition to, the ability to assist CWS sales representative(s) in achieving and maintaining excellent customer satisfaction. Designated territories. Assigned tasks can and will vary based on business necessity.

 

ESSENTIAL RESPONSIBILITIES & DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 

• Administers, verifies, and submits accurate product orders by communicating with sales representatives and customers, and having sound knowledge of CWS products, systems, and procedures 
• Formulate product quotes by effectively and accurately entering and communicating with customers and utilizing automated systems
• Uses the CWS proprietary quoting system (Pref/WTS/Lotus) to enter orders, providing complete and accurate information to Sales Representative and/or dealers
• Verify quotes to ensure the correct product is ordered, built, and delivered to the customer
• Assists CWS Sales Representative(s) in calling and following-up on processing customer requests for service or change orders, communicating the CWS offering to customer and maintaining accurate documentation of such communication
• Process credit requests with CWS Sales team guidance
• Understands and utilizes all necessary software (Pref, WTS, Lotus and MSOffice, etc.) by continually learning through experience and training
• Assist customers with any quoting/ordering software training as needed
• Meets company safety requirements by keeping work area neat and clean, following all company safety policies and procedures, and reporting any safety concerns. 
• Coordinates for internal drawings when necessary. (Special grid patterns, mulled units, etc.)
• Promotes and facilitates continuous improvement activities in the department
• Assist in building and maintaining strong customer relationships
• Point of contact after the sale to field any follow-up questions
• Manage recovery process for shortages and damaged product by facilitating in ordering replacement parts 
• Occasionally work variable, non-traditional hours (Over Time if needed).
• May require representation of CWS as needed at company sponsored events, and/or builder home shows.
• Other duties as assigned

 

SKILLS/KNOWLEDGE OR CERTIFICATIONS REQUIRED

• General construction knowledge
• Provide superb customer service
• Create a sense of trust and reliability with customers 
• Work collaboratively with CWS team members and customers
• Enjoys working in fast-paced environment with a high sense of urgency
• Strong critical thinking skills 
• Energized by meeting and engaging new people, skilled networker 
• Demonstrates confidence balanced with humility 
• Tenacious, able to persevere through sales challenges and setbacks 
• Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, willing to be available 
• Seeks out internal experts and utilizes their knowledge
• Adaptable to changing processes and priorities
• Focused on details and follow through
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to per