Sales Operations Coordinator

About Us

 

Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women’s, men’s and kid’s apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers and our brands that will drive the company’s future growth. We are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box. Centric Brands reflects a team built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together.

Specific Responsibilities Would Include

The Sales Operations Coordinator for Centric Brands’ Kids Division plays a key role in supporting the sales process from order creation through to delivery. This individual serves as a critical liaison between internal departments, sales representatives, and retail partners to ensure operational accuracy, timely fulfillment, and exceptional customer service. The ideal candidate is detail-oriented, highly organized, proactive, and thrives in a fast-paced, team-oriented environment.

Key Responsibilities

Customer Support & Order Management

• Respond to customer inquiries via phone and email regarding orders, shipments, and deliveries, ensuring timely and accurate communication.

• Accurately enter and manage orders in the system; troubleshoot and resolve issues related to oversold items, late deliveries, substitutions, and customer-specific requirements.

• Maintain backup documentation for all orders and communication for audit and resolution purposes.

• Support house sales representatives with order entry, order adjustments, and tracking sample needs.

Cross-Functional Coordination

• Act as the main point of contact between Sales, Production, Operations, Imports, and Shipping to ensure smooth order flow and timely delivery.

• Track and update the status of POs, shipments, and inventory; proactively communicate updates to internal and external stakeholders.

• Partner with customer compliance departments to maintain compliance documentation and execute customer-specific routing and labeling requirements.

• Lead the new vendor setup process, collaborating with customer operations, legal, and accounting to ensure timely completion.

Reporting & Analysis

• Generate and distribute reports using SAP and Excel to track order fulfillment, delivery performance, and customer account status.

• Research and analyze shipping discrepancies, delayed deliveries, and inventory availability to provide resolutions and insights.

• Support ad hoc reporting needs for sales, operations, and customer service teams.

Sales & Showroom Support

• Assist with the coordination and setup of the showroom for seasonal markets and meetings.

• Manage seasonal sample tracking for current and past collections to ensure proper availability and organization.

Our Best Fit Candidate Would Have

• Bachelor’s Degree preferred

• 3+ years of experience in sales operations, customer service, or order management, preferably in the wholesale or fashion/apparel industry

• Proficient in Microsoft Excel; experience with SAP is a strong plus

• Experience with EDI systems and retail compliance standards

• Exceptional organizational skills and keen attention to detail

• Strong written and verbal communication skills

• Ability to multi-task, prioritize effectively, and work under tight deadlines

• Self-motivated, collaborative, and able to think critically and solve problems independently

• Customer-focused with a strong sense of urgency and accountability

In return, we provide an industry-competitive salary, along with a comprehensive benefits plan (medical, dental, vision) that includes a matching 401(k), Summer Fridays, generous PTO, merchandise discounts, excellent career development opportunities, and a work environment that reflects our industry leadership. Our social impact program, Centric Cares, focuses on volunteerism to make a difference in communities we live and work in and our D&I committee is shaping the future of diversity, equity and inclusion at Centric Brands though workshops, resources and inspiring conversation.

 

Salary Range: $60,000 - 70,000

 

At Centric Brands, we believe our people are our greatest asset, and