Tech Sales

Description

vHive is seeking a dynamic and technically skilled individual to occupy a Tech Sales position. This role will help grow and support strategic customer accounts. This role is ideal for someone who combines strong sales capabilities with a hands-on understanding of drone technology and SaaS platforms. You will play a key role in expanding customer usage, adoption, and satisfaction while directly contributing to account growth and long-term partnership success.

You will serve as a trusted advisor, engaging directly with customers at both executive and operational levels. Your ability to educate, inspire, and provide technical value will make you the go-to resource for your accounts.

vHive is seeking a dynamic and technically skilled individual to occupy a Tech Sales position. This role will help grow and support a US based strategic customer account. This role is ideal for someone who combines strong sales capabilities with a hands-on understanding of technology and SaaS platforms. You will play a key role in expanding customer usage, adoption, and satisfaction while directly contributing to account growth and long-term partnership success.

You will serve as a trusted advisor, engaging directly with customers at both executive and operational levels. Your ability to educate, inspire, and provide technical value will make you the go-to resource for your accounts.

Key Responsibilities

• Build deep, trust-based relationships with existing enterprise customers by actively supporting account strategy and showcasing new capabilities
• Deliver engaging technical product demonstrations and training sessions for both executives and end users, in person and remotely
• Own and maintain customer education resources, including the vHive knowledge base and branded video tutorials
• Lead onboarding and ongoing training sessions, ensuring customers are maximizing value from the vHive platform and drone workflows
• Conduct regular check-ins and calls with customers to promote adoption, address issues, and uncover new opportunities
• Proactively drive usage of all platform features and ensure proper integration with the customer's existing systems
• Represent the customer internally, collaborating with Sales, Product, and R&D to advocate for feature requests and improvements
• Travel as needed to support relationship building, training, and demonstrations in the field

Current Key Tasks

• Oversee the quality and relevance of all customer training materials and content
• Serve as a subject matter expert for power users and executive stakeholders
• Act as a bridge between customer feedback and internal product improvements
• Build new workflows and standard operating procedures

Requirements

• 5 years of proven experience in technical sales or similar roles, technical account management, preferably within large enterprise environments delivering SaaS solutions
• Recent experience in the telecom sector is highly preferred
• Deep understanding of organizational dynamics and customer engagement strategies
• Comfortable operating in a global, matrixed organization and handling complex business scenarios with professionalism
• Track record of achieving growth and success targets through customer relationship management
• Strong interpersonal and communication skills, both written and verbal
• Technical knowledge of drone systems and software is required
• Fluent English (spoken and written)
• Resume must be submitted in English
• Location: Mexico, Dallas, or Minnesota
• Ability to travel up to 25% of the time

Nice to have

Preferred Skills and Experience

• Familiarity with SaaS platforms, particularly in roles involving customer implementation, usage expansion, or technical support
• Experience working with or selling into telecom carriers or network operators, with an understanding of industry-specific challenges, infrastructure, and operational needs
• Ability to communicate technical concepts related to drone data capture, modeling accuracy, and platform capabilities in a clear and engaging way
• Background in technical sales, solutions engineering, or customer success within a drone technology or geospatial analytics company is a plus
• Knowledge of integration between drone data and enterprise asset management or network planning systems is an advantage
• Hands-on experience with UAS (Unmanned Aerial Systems), including flight operations, mission planning, and hardware troubleshooting

Strong understanding of photogrammetry principles and workflows,