Regional Vice President, Client Accounts

Skilljar is seeking a Regional Vice President, Client Accounts to lead our fast-growing Client Account team. In this role, you'll lead the charge in cultivating executive relationships and ensuring alignment between Skilljar and our valued clients. Guiding our Client Account Executives, you'll engage and strategize with accounts ranging from small businesses to Fortune 500 companies, with a primary focus on Mid-Market+ clients.

Together, we're passionate about building lasting relationships, driving value, retention, and growth across our client base. Your sales expertise and commitment to nurturing connections will be key as we scale our operations and optimize revenue through renewal and expansion efforts.

What You'll Do:

• Identify, cultivate, and close expansion opportunities to achieve Net Revenue Retention (NRR) targets.
• Strategically mitigate churn risks on accounts through alignment of goals, initiatives and accurately forecasting renewals a minimum of 4 quarters out.
• Develop and sustain strong executive-level relationships with key client accounts, serving as the primary point of contact for strategic discussions, account reviews, and customer concerns to ensure long-term satisfaction and retention.
• Advise the strategy and design of the CAE organization, processes, and best practices for each customer segment.
• Collaborate closely with internal stakeholders, including client success, finance, and product teams, to ensure alignment and achieve customer outcomes.
• Identify talent needs, define job requirements, and assist in the selection of candidates for open positions within the team.
• Mentor and develop Client Account Executives to maximize their performance and growth.
• Other duties and responsibilities as required.

What You'll Bring to Skilljar:

• 3-5+ years of management experience – including at least five years heading a successful expansion oriented organization in an enterprise software environment.
• Experience managing and negotiating a wide range of customer accounts, from SMB ($20K ACV) to enterprise ($1M ACV).
• Shown success exceeding both expansion and retention targets
• Proven track record to build strategic and operating plans for an Account Management department for long-term scale to include defining and optimizing processes.
• US work authorization and criminal background check are required.

How We Approach Compensation:

We strive for salary range transparency in our hiring process. This is a major step towards not only following state and local regulations where required, but also to make sure Skilljar is putting pay equity and DEIB top of mind during the hiring process. Base salary is only a part of the total rewards package - this role will also be eligible for a new hire equity grant in the form of stock options.

Base Salary Range: $161,800-192,000, dependent on location

Why Should You Work for Skilljar?

• Comprehensive medical, dental, vision, disability & life insurance coverage.
• We believe in a healthy work/life balance and trust our employees to take the time off they need to bring their A-game to work.
• Skilljar employees receive a monthly technology reimbursement for remote work, 401K savings plan, stock options, tax-advantaged accounts such as HSA and FSA, voluntary insurance, and access to an Employee Assistance Program.
• For our employees starting or growing their families, Skilljar offers paid parental leave for both birthing and non-birthing parents.

The Company

Backed by prominent financial institutions, including Mayfield, Shasta Ventures, Trilogy Equity Partners, and Insight Partners, Skilljar is the leading enterprise customer training platform, transforming the way organizations onboard, engage, and retain their customers. Trusted by leading global companies like Slack, Tableau, Liberty Mutual, Cisco, Verizon, and U-Haul, Skilljar provides the essential tools and foundation for successful customer and partner engagement and enablement.

We are a team of forward-thinking, dedicated Skillets with startup drive and passion for education. Founded in Seattle, Skilljar is a fully distributed company that exclusively hires in Washington, Oregon, California, Arizona, Colorado, Utah, Idaho, Montana, Texas, Georgia, Florida, Illinois, North Carolina, New York, Missouri and Virginia.

Skilljar is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Skilljar does not accept nor are we respo