Field Integration & Implementation Specialist

Field Integration & Implementation Specialist 

Full-Time 

Remote 

Department: Ops Services - Operations Implementation 

Reports to: Sr. Manager of Operations Implementation 

Travel: <20% 

FLSA:  Exempt 

ABOUT US: 

As the premier leader in indoor active entertainment in the United States, Sky Zone owns, operates and franchises over 270 parks. We have over 500,000 members and more than 60 smile-inducing attractions, making it the active play destination for kids and kids at heart! 

We specialize in hosting the most memorable celebrations through thousands of unforgettable birthdays, team, and school parties every year and have been recognized as a top franchise organization in Franchise Times’ Top 400 and Fast & Serious lists, as well as the Entrepreneur’s Franchise 500. 

JOB SUMMARY: 

The Field Integration & Implementation Specialist is a vital to supporting Sky Zone’s rapid growth and evolving operational priorities.  This person helps to enhance the efficiency of the Operations Implementation department by focusing on tactical execution, operational alignment, and real-time field support.   

This individual reports to the Sr. Manager of Operations Implementation and is responsible for ensuring seamless execution of operational rollouts, developing field resources, and fostering a collaborative environment between corporate and park-level operations with the goal of ultimately helping to deliver an exceptional guest experience. 

QUALIFICATIONS: 

• Bachelor’s degree in business, operations management, communications or a related field or equivalent professional experience. 

• 3-5 years of experience in an operations, project management, or implementation role, preferably within a multi-location environment (e.g., retail, hospitality, or franchising). 

• Demonstrated experience with operational rollouts, field resource development, and cross-functional collaboration. 

• Proven track record of successfully managing operational processes and ensuring alignment between corporate and park-level operations. 

• Strong organizational and project management skills to handle multiple initiatives simultaneously. 

• Exceptional written and verbal communication to translate strategic goals into actionable tools. 

• Proactive problem-solving with a collaborative approach to address field challenges. 

• High adaptability and attention to detail, ensuring thoroughness in deliverables in a fast-paced and growing environment. 

RESPONSIBILITIES: 

Operational Standardization & Alignment 

• Assist in developing, refining, and maintaining operational playbooks, job aids, and guides to ensure alignment with company goals. 

• Collaborate with field teams and cross-departmental stakeholders to gather feedback and continuously improve resources for maximum impact. 

Training Logistics & Resource Development 

• Organize and facilitate training sessions, including scheduling, material preparation, and follow-up support.