IT Generalist III

Classification Title:

IT Generalist III

Classification Minimum Requirements:

Bachelor's degree in an appropriate area and four years of relevant experience; or an equivalent combination of education and experience. 

Job Description:

UF Information Technology (UFIT) is currently seeking an intermediate level IT Generalist III to join Infrastructure and Communication Technology (ICT), a unit within UFIT.

UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator.

As part of ICT, you will support and maintain moderately complex network systems and provide both A/V and end user support. As part of the Field Operations team, you will troubleshoot and develop network and communications solutions alike at the Gainesville and Jacksonville campuses. This position will require travel between the Gainesville and Jacksonville campuses regularly throughout the first 6 months of employment.

Some key responsibilities and characteristics of this position are:

• Responsible for troubleshooting and resolving network, A/V, telecommunications, and other technology related end user support issues
• Troubleshoots and resolves moderately complex network problems, regarding building level, layer-1, and layer-2 network infrastructure components
• Follows best practices for new building construction and major building renovation projects, including wall-plate equipment renewal projects. Integrates design standards and special requirements into complete configurations
• Serves as a technical resource person for coworkers and customers for layer-2 networks on small to medium size buildings
• There is a special emphasis on statewide WAN including IFAS and Wall-Plate building networks. Other network segments include the campus building LANs, campus wireless access, campus core network, and external WAN connections
• Installing and moving computers, printers, and other end user technology devices, including installing designated system images and application software
• Understanding of various current OS environments, Active Directory, and cloud services
• Knowledge of Microsoft Office Suite, Adobe Suite, G suite, Dropbox and other software used across campus
• Install and configure complex audio-visual and IT hardware in supported spaces
• Manage Zoom Rooms, Crestron XIO, Scheduling panels, EMS scheduling, public computers, and other Audio-Visual and Information Technology (AV/IT) related hardware and software

About UF Information Technology 

Led by Vice President and CIO Elias Eldayrie, the eight departments comprising UFIT are: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit https://it.ufl.edu/about-ufit/strategic-plan/.

About the University of Florida

One of America’s all-around best universities, the University of Florida drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida’s West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville.

Exceptional Benefits

UF provides various leave programs based on an employee’s salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitive