Client Engagement Specialist

JOB TITLE: Client Engagement Specialist

DEPARTMENT: Sales Enablement

REPORTS TO: VP Growth

FLSA STATUS: Exempt

JOB TYPE: Full-time

SUMMARY OF POSITION:

A Client Engagement Specialist (CES) utilizes our Meteor Core Values to build positive relationships with clients that will translate to sales for our sales teams. The CES is responsible for three key areas:

• Performing research and analysis to identify client needs
• Qualifying new sales leads and opportunities
• Coordinating with Directors of Market Development (DMDs) and Learning Environment Specialists (LESs)

ESSENTIAL RESPONSIBILITIES

• Supporting Directors of Market Development and Learning Environment Specialists in developing customer relationships
• Walking with the client through the customer journey while aligning our solutions with their needs
• Booking client appointments and providing introductions to target accounts through prospecting
• Managing targeted audience identified leads and nurturing those not yet ready to buy while moving lead top-of-funnel prospects down the sales funnel for qualification
• Working closely with studios in executing go-to-market strategies
• Delivering our Brand Promise and acting as an evangelist for Meteor
• Sending follow-up communications (i.e., Executive Briefs, Trade Shows, Website leads, E-commerce and/or Insights leads)
• Aligning CES activities within the framework and strategy of the Sales Enablement Plan
• Maximizing use of the client relationship management (CRM) system ensuring data input and ongoing assessment of client status
• May require other responsibilities as the role evolves

Benefits

QUALIFICATIONS

Education and/or Experience

• Minimum high school diploma or equivalent
• Bachelor’s degree in Business or in a similar field a plus
• 1-2 years prior sales or lead development experience preferred
• Demonstrated CRM knowledge

Skills and Abilities

• Building and maintaining lasting relationships with clients
• Maximizing use of the CRM system ensuring data input and ongoing assessment of client status
• Demonstrated ability to build rapport with diverse staff and clientele

• Ability to balance multiple requests in a timely manner
• Ability to work and think independently and ensuring deadlines are met
• Demonstrated customer service focus
• Enjoys and has experience initiating customer communication
• Driven to maximize opportunities with speed and efficiency
• Ability to maintain strict confidentiality and handle sensitive matters with discretion
• Excellent attention to detail and organizational skills
• Proficient with Microsoft Office (Word, Excel, Outlook)
• Effective communication and interaction with employees, clients, and colleagues
• Maintains a metrics-oriented mindset with an aptitude for tracking progress while setting and meeting goals
• Positive, persistent, and self-driven
• Ability to study and learn new things quickly while thinking on one’s feet and problem-solving
• Excellent written and verbal communication skills
• Exceptional ethical and professional standards