Assistant Shift Manager Slots

PRIMARY PURPOSE:
The primary responsibility of the Assistant Shift Manager Slots is to oversee the day-to-day operations of Slot Operations employees of their assigned shift with specialized attention to employee engagement, guest service, protection of company assets, and ensuring staff duties are performed. All duties are to be performed following departmental and property policies, practices, and procedures.

Position: Salaried / Full-Time
Location: Gold Strike Casino - Tunica, MS

 

 

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

•   Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers.
•   Maintain ongoing communication with employees to share information, listen to feedback, and role-model customer service standards.
•   Effectively develop and mentor hourly employees to support employees’ career goals and to ensure all departmental standards and goals are understood and met.
•   Deliver a level of guest service which is consistent with the company’s and property’s core service standards.
•   Engage, entertain, and inspire by making a focused commitment to customer service and holding employees accountable for doing the same.
•   Manage team expectations, ensuring compliance with departmental and company policies.
•   Assist with the management of staff scheduling to ensure company service standards are met.
•   Provide instruction, training, and implementation of service and other company programs to staff.
•   Research and resolve guest and/or employee issues effectively and professionally.
•   Manage, organize, and complete assigned projects with attention to detail within the established deadline.
•   Delegate job duties and tasks to employees utilizing SHOW as the basis for guest engagement.
•   Ensure inventory of all company equipment and sensitive keys during a shift are maintained and accounted for.
•   Protect the confidentiality of company files and documents under immediate control.
•   Assist the Manager with management of human resource responsibilities including training, issuing discipline, and ensuring the proper documentation of all actions taken for assigned staff members.
•   Fill in for the Shift Manager in their absence as needed.
•   Perform other job-related duties as requested.

 

SUPERVISION:
•   Guest Service Representative Slots.

 

MINIMUM REQUIREMENTS:
•   Bachelor's Degree or equivalent experience.
•   Two (2) years' experience in a slots/casino environment.

PREFERRED:
•   Knowledge of player tracking systems including Patron Management & Machine Accounting.
•   Previous money-handling experience.
•   Prior management experience.
•   Previous experience working in a similar resort setting.

CERTIFICATIONS, LICENSES, AND REGISTRATIONS:
•   Gaming license/registration as required by jurisdiction(s)

KNOWLEDGE, SKILLS, AND ABILITIES:
•   Excellent customer service skills.
•   Excellent communication skills.
•   Able to communicate professionally with upper management.
•   Interpersonal skills to effectively communicate with all business contacts.
•   Ability to effectively communicate in English, in both oral and written forms.
•   Working knowledge of gaming regulations.
•   Ability to lead & mentor a team.
•   Ability to manage individual staff and work teams effectively, fairly, consistently, and following established company principles, policies, procedures, and guidelines.

WORKING CONDITIONS:
•   Regularly scheduled hours: Workdays: Varied. Hours: Varied, including weekends and holidays
•   Other – Must be flexible if needed for occasional work outside of normal business hours

*This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.

This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.