Manager Site Operations

WHO WE ARE

At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.

We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit www.knapp.com.

WHAT YOU GET TO DO

Be the customer-facing voice for KNAPP Inc. You are responsible for all communication between our Customer and your team and the Regional Manager. You will attend all production meetings and manage the communication in such a way that our Customers would feel engaged with you and your site team and would see the value we bring to their organization. You are responsible for developing a budget with the Regional Manager and then managing that budget with our Customer as deemed necessary. It is critical that you and your team treat our Customer with respect and that you and your team always act in a professional manner. Through your on-site leadership team, you will be responsible for the development, implementation, and day-to-day supervision of the maintenance programs, processes, people, and documentation associated with efficient and high performing automated storage and retrieval systems, and storage and picking systems installed at our Customer’s locations. This also includes being responsible for building and maintaining customer relationships at our Customer site(s) understanding and leading our preventive and predictive maintenance programs, following all SOP’s, Safety Policies, etc. You will make sure your leadership team identifies the appropriate time to escalate the issues in compliance with the agreed-upon escalation procedures.

Leadership Overview:

• Provide strategic leadership and guidance to Resident Site Engineering Manager and team
• Carry out leadership responsibilities in accordance with the organization's policies and applicable laws
• Perform ultimate site supervision and leadership
• Oversee candidates in the process of interviewing, hiring, and training of potential site team
• Plan, assign, and direct work
• Be responsible to appraise performance of first level management team
• Reward and disciplining employees as the leader of the leadership team
• Address complaints and assist in providing appropriate resolutions as and when needed

 

Job Summary:

• Lead and manage a team to provide first-class maintenance; support Walmart in the operation and maintenance of automated storage and retrieval systems, and storage and picking systems, as installed at our Customers location
• Reporting to the Regional Manager, the Site Operations Manager will be eager and determined to succeed, through leadership with regards to responsiveness and service for the Customer
• Create a safety culture in all activities undertaken by you and your site team

 

Essential Functions and Responsibilities:  

This position requires a wide range of responsibilities including, but not limited to, the following:

• Provide excellent customer service to strengthen KNAPP’s reputation
• Provide value that our Customer can see and understand
• Gain a positive reputation by providing a rapid and effective support
• Manage site budgets and associated commercial activities
• Oversee tasks by developing team skill sets to ensure delivery of defined Service Level Agreements (SLA)
• Oversee, as an on-site representative, all system improvements and installations
• Oversee all training requirements, both technical and regulatory
• Mentor, coach, teach and develop on-site staff and resources
• Increase the scope and efficiency of KNAPP’s support solutions
• Be an effective manager focused on team development
• Provide guidance to your team to work against time frames to complete reactive re