Regional Customer Success Director

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Regional Customer Success Director based in United States.

This senior leadership role oversees customer success execution across the Southeast region, with targeted locations including Charleston, Atlanta, and Jacksonville. You will lead a multidisciplinary team responsible for implementing and supporting complex healthcare technology solutions and ensuring customers successfully adopt diagnostic workflows. The role operates at the intersection of customer success, healthcare operations, technology implementation, and commercial strategy within a highly cross-functional environment. You will be accountable for operational excellence, team performance, customer outcomes, and continuous process improvement across assigned territories. Success will require the ability to influence regional stakeholders, manage complex escalations, develop talent, and translate technical and operational priorities into clear execution plans. You will also contribute to broader organizational strategy through input on KPIs, quality systems, compliance, resourcing, and national initiatives. This is an opportunity to lead a high-impact team while helping healthcare organizations adopt innovative technologies that can improve patient care.