Senior Manager, Operational Records Management

Do you have a passion for children and education? Would you like to positively impact families in need of help? We want to speak with you!

Step Up For Students empowers families to pursue and engage in the most appropriate learning options for their children.

Step Up For Students offers an excellent benefits package:

SUFS Total Rewards

Medical - HSA/FSA - Dental - Vision
Company Paid Disability - Life Insurance
401K Match - Tuition Reimbursement
Generous Time off Policy - Professional Development


JOB SUMMARY
The Senior Manager will lead a team of individuals responsible for analyzing, remediating, and managing key operational exceptions. This role requires strong leadership, analytical expertise, and the ability to monitor team performance, identify trends, and escalate issues as needed. The Senior Manager will play a critical role in ensuring data accuracy, driving remediation efforts, and reporting on progress to both the team and leadership.
KEY RESPONSIBILITIES
◦ Manage and lead a team of individuals, providing guidance, support, and performance feedback.
◦ Ensure the team is aligned with organizational goals, KPIs (Key Performance Indicators), and OKRs (Objectives and Key Results).
◦ Track and maintain team adherence to established KPIs and OKRs, adjusting strategies as necessary to meet targets.
◦ Report on team progress and performance to leadership and the team, ensuring effective communication and alignment on objectives.
◦ Monitor and provide regular updates on the health of the exceptions covered by the team, ensuring timely resolution of issues.
◦ Leverage advanced Excel skills to manipulate and analyze data, identifying trends and issues that need to be addressed by the team.
◦ Analyze data from provided lists to pinpoint patterns, anomalies, or bottlenecks affecting team performance or record accuracy.
◦ Records Remediation and Validation: o Support the team in remediating issues related to record issues, ensuring that records are accurate, compliant, and timely.
◦ Oversee the validation of student records, ensuring that all necessary information is correct and aligned with internal standards.
◦ Manage the team’s support of email escalations, ensuring that issues are addressed promptly and resolved effectively.
◦ Oversee the team’s management of issues assigned for remediation, ensuring tasks are prioritized and completed efficiently.
◦ Escalate issues related to roadblocks or obstacles preventing team progress, following proper channels to ensure timely resolution.
◦ Attend leadership meetings and cross-functional meetings with teams that support remediation efforts, ensuring alignment and communication across departments.
◦ Collaborate with various stakeholders to address challenges, share insights, and develop solutions to operational issues impacting team performance.
◦ Provide regular updates and reports to leadership on team progress, key issues, and resolutions.
◦ Suggest improvements in processes, data handling, and team performance based on analysis and ongoing trends
EDUCATION & EXPERIENCE
REQUIRED:
◦ Bachelor’s degree in Business, Data Analysis, Operations, or a related field.
◦ Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries, and military service can substitute for the formal education requirements.
◦ Proven experience managing a team, with at least 3-5 years in a leadership or senior manager role.
◦ Strong proficiency in Excel, with the ability to manipulate large data sets, create pivot tables, and extract meaningful insights.
◦ Excellent analytical skills with the ability to identify trends, patterns, and issues from complex data sets.
◦ Strong communication skills, both verbal and written, with the ability to report to leadership and collaborate with cross-functional teams.
◦ Proven track record of managing escalations and issue resolution effectively.
◦ Familiarity with KPIs, OKRs, and team performance tracking.
PREFERRED:
◦ Master's degree in Business, Data Analysis, Operations, or a related field.
◦ Experience in the data analytics, financial services, funding, or regulatory industry.
◦ Strong project management skills with the ability to manage multiple priorities and deadlines.
◦ Experience with data visualization tools (e.g., Tableau, Power BI) is a plus.
CORE VALUES
Step Up For Students believes strongly in two key core values to carry out their mission of “We empower families to pursue and engage in the most appropriate learning options for their children.”:
◦ Everyone is an asset.
◦ Every event is an improvement oppor