Principal Software Engineer

Stord is the leading commerce enablement provider of fulfillment services and technology that powers seamless checkout and delivery experiences for high-volume mid-market and enterprise brands across all channels. Stord manages over $5 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. With Stord, brands can sell more, save money, and reduce headaches.

With Stord, brands can increase cart conversion, improve unit economics, and drive customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, Native, Tula, American Giant, and more trust Stord to make their supply chains a competitive advantage. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, and Salesforce Ventures.

We are seeking a highly experienced Principal Software Engineer to lead our AI initiatives and drive technical innovation. As a Principal Engineer, you will be instrumental in shaping Stord's technical strategy including architecting advanced systems and mentoring other engineers. This role will require a deep technical expertise of Elixir as well as leadership, strategic thinking, and exceptional collaboration skills. You will work closely with cross-functional teams to solve complex challenges, define our AI roadmap, and significantly impact the success of our platform and the supply chain industry.

Stord engineers work within a team to contribute, improve, and scale our software; you'll fully own entire features and influence the specs, build out/modify the back-end (Elixir/Phoenix) and interact with the front-end (React), and own on-going improvements for a product rapidly impacting the entire supply chain industry. Each member of the team has the ability to impact all aspects of the development process from ideation, design, delivery, maintenance, and operations.

This role will collaborate with the product development teams responsible for building, maintaining, and owning Stord’s Order Management System (OMS), Transportation Management System(TMS), Warehouse Management System (WMS), and the Consumer Experience (CX) platform.

Why This Role is Great:

• Foundational Leadership & Technical Guidance: Opportunity for a green field project laying the foundation for an entire suite of products that drive revenue and the success of the company

• Team Building: This individual will work with Engineering leadership to build this team from the group up.

• Pivotal Role in Future of Software at Stord: This role will play an important role in building a new suite of software products here at Stord, while building a team that can maintain them.

What You'll Do:

Strategic Leadership:

• Define and articulate Stord's AI vision and strategy, aligning it with our business objectives and customer needs.

• Identify and prioritize high-impact AI/ML use cases across OMS, Billing, WMS, and other areas.

• Work closely with product management to develop and refine the AI roadmap.

Technical Execution:

• Write high-quality maintainable code in Elixir.

• Architect and implement scalable and robust systems and infrastructure.

• Build and maintain data pipelines for data ingestion, processing, and transformation.

• Ensure the performance, reliability, and security of AI systems.

• Work hands on with GCP cloud services.

General Responsibilities:

• Technical Leadership: Provide technical direction and guidance to engineering teams, ensuring alignment with business goals and industry best practices.

• System Design and Architecture: Lead the design and implementation of scalable, reliable, and secure systems, while maintaining a focus on simplicity and maintainability.

• Problem-Solving: Tackle complex technical challenges across the stack, driving innovati