Administrative Manager, II or Senior

Site: The Brigham and Women's Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Standard office setting with regular in-person presence across departmental locations. Hybrid flexibility may be available based on operational needs.

 

Job Summary

The Administrative Manager for Faculty Operations is responsible for overseeing and enhancing faculty-support operations, ensuring quality service in credentialing, visa processing, onboarding, academic affairs, and professional development initiatives. The role standardizes workflows, supports faculty development, ensures compliance, and collaborates with leadership to enhance support in Radiation Oncology. This role also works closely with senior management to drive organizational effectiveness and ensure high-quality administrative support. Independent judgment, confidentiality, and a collaborative, service-focused approach are essential. This role also works closely with senior management to drive organizational effectiveness and ensure high-quality administrative support.

 

Qualifications

Team Leadership and Supervision
•    Directly supervise a team of ~10 Administrative Assistants, providing coaching, performance management, and professional development support.
•    Oversee recruitment, onboarding, training, staffing coverage, and cross-training plans.
•    Conduct regular one-on-one check-ins and team meetings to maintain communication, accountability, and transparency.
•    Maintain updated job descriptions, set performance expectations, and complete annual performance evaluations.

Faculty Operations
•    Supervise daily operations supporting faculty in credentialing, onboarding/offboarding, academic appointments and promotions, compliance, and scheduling.
•    Provide oversight and coordination for day-to-day administrative support of faculty, including calendar management, expense submission, travel booking, and resolution of routine facilities or operational needs.
•    Manage onboarding workflows, including orientation scheduling, access setup, and documentation of licensure and certifications ensuring a welcoming and consistent onboarding experience across all practice sites.
•    Partner with administrative assistants to ensure consistent, proactive, and high-quality support tailored to faculty responsibilities and departmental priorities.
•    Coordinate faculty-related processes in partnership with institutional offices (e.g., Human Resources, Medical Staff Office, Office for Faculty Affairs).
•    Support educational and enrichment activities such as grand rounds, mentoring programs, CME events, retreats, and recognition initiatives.
•    Partners with clinical and academic leadership to align administrative support with departmental priorities.

Education, Enrichment, and Recognition
•    Coordinates logistics for faculty development programs, educational events, and recognition initiatives.
•    Tracks faculty involvement in academic and leadership activities, supporting their engagement and professional growth.

Process Improvement and Compliance
•    Standardizes and improves administrative workflows related to faculty support.
•    Maintains documentation, tracking tools, and templates to ensure consistency and compliance.
•    Interpret and communicate policies, timelines, and institutional requirements to faculty and administrative staff.
•    Ensures team training and adherence to hospital, system-wide, and regulatory requirements.

Human Resources:
•    Oversee personnel matters, including hiring, orientation, training, supervision, and corrective action.
•    Monitor workload distribution to ensure appropriate staffing.
•    Evaluate and refine policies and procedures; troubleshoot operational issues as they arise.
•    Communicate departmental and hospital policies clearly to staff.
•    Ensure timely completion of all performance evaluations.

Special Projects & New Initiatives:
•    Lead or support projects for Administrative Director and departmental leaders as needed/requested.
•    Participates in strategic planning efforts, departmental meetings, and institutional initiatives.
•    Ensures the implementation of hospital-wide initiatives into all outpatient clinics.
•    Collaborates clos