Customer Service Specialist - Italian (m / f / d )

<h3>Company Description</h3><p>Do you love to travel? Want to learn about customer service or develop your skills in customer service? Then we have the perfect job for you! Omio, formerly GoEuro, was touted by <em>Forbes</em> magazine as the “next big thing.” Be our next big thing!</p><p>We are searching for a customer service specialist to join our awesome Berlin team and play a key role in our growth. </p><p> At Omio, we share a common goal of “making travel easy.” We believe we’re helping scope the future of travel and want you to help us on our journey! </p><p>Up to the challenge? Read more below.</p><h3>Job Description</h3><p><strong>The role</strong></p><ul><li>Communicate between travellers, Omio and, in certain cases, our transport providers</li><li>Be the first point of contact for travellers across multiple channels (email, phone, social media) for any inquiries related to their travel plans (e.g. questions about payments and modifying bookings, handling requests and complaints)</li><li>Deliver and maintain a high level of service and customer satisfaction</li><li>Support your team as the company grows and expands to different markets</li></ul><h3>Qualifications</h3><p><strong>What you bring to the table</strong></p><ul><li>You are a talented communicator and natural problem solver</li><li>You speak Italian and English fluently</li><li>You like taking ownership of cases and are passionate about helping customers</li><li>You are well organised with a constant drive to optimise the way you work</li><li>You already have experience in customer service or customer facing roles.</li></ul><h3>Additional Information</h3><p><strong>What’s in it for you? #LifeatOmio</strong></p><ul><li>An attractive salary and benefits package</li><li>Annual travel allowance to fund your trips and adventures</li><li>An educational budget for courses or workshops to help you gain even more skills</li><li>Catered weekly lunches and monthly social events</li><li>Subsidised Urban Sports Club membership</li><li>A diverse team of more than 45 nationalities</li></ul><p>We encourage you to apply even if you’re still developing some of these skills! We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age or disability. <br/>  </p><p>Intrigued? Apply here in English.</p>