Senior Client Success Manager

<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Who We Are</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Pattern Data is an AI-powered platform built for the complexities of mass tort litigation. We help leading law firms automate case analysis, accelerate settlement decisions, and manage high-volume inventories that were traditionally manual and time-intensive.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">The problems we work on are complex and high-stakes, requiring precision, adaptability, and a deep understanding of both data and client needs.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">We’re a collaborative, high-ownership team that moves quickly and takes pride in solving hard problems well. People at Pattern go deep to understand the “why,” build solutions that hold up, and stay focused on what drives real outcomes for our customers. We value transparency, thoughtful problem-solving, and authenticity in how we work together and we’re looking for someone who’s excited to contribute to a team that’s actively building and improving every day.</span></p> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>What You’ll Do</strong></span></h3> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">As a Senior Client Success Manager, you will own and grow a book of business across leading US law firms. You’ll operate as a trusted advisor - bringing together a strong understanding of client workflows, thoughtful data insights, and deep knowledge of our platform to influence client outcomes and long-term success.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">This is a highly consultative role requiring strong client instincts and the ability to navigate complex client environments while driving measurable impact. You are accountable for outcomes - not just activity - and play a critical role in shaping both the client experience and how we continue to improve and deliver value through our platform. At Pattern, you will be responsible for the following:&nbsp;</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Client Strategy and Management</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Own and grow a book of business across leading law firms, serving as the primary point of