Vibee - Remote Seasonal Part-Time Ticketing Project Coordinator

Job Summary:

WHO ARE YOU?

Do you enjoy live events? Do you excel in fast paced, creative environments? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience. Is this you? Read on… 

WHO ARE WE?

Vibee builds unforgettable destination experiences for fans around the world. Founded by Live Nation, the world’s leading live entertainment company, and Insomniac, Vibee provides fans the opportunity to immerse themselves in the best music and entertainment events on land and sea. From curated activations to bespoke festival packages, Vibee creates transformative moments in the most sought after destinations.

THE ROLE

We are looking for a dedicated and organized Remote Ticketing Project Coordinator to join our team. This role is crucial in supporting our Ticketing team in its work. The ideal candidate will handle seat assignment and ticket fulfillment for all on and off platform orders, project management, data entry and ensuring accuracy of information on and off platform. This position is remote and handles all online components.

RESPONSIBILITIES

Seat Allocation and Assignment

• Assign reserved and general admission seats for various events, ensuring optimal seat distribution.

• Work across multiple ticket platforms for seat management, allocation, and reporting.

• Coordinate with the Group Order Coordinator to manage ticket and hotel room inventory fulfillment for off-platform orders.

• Collaborate with the Director, Platform and Ticketing to understand seating and hotel inventory requirements and ensure event needs are met.

Project Management

• Oversee the end-to-end seating, ticket, and hotel room inventory fulfillment process, ensuring smooth operations from seat and room allocation to event day.

• Coordinate with cross-functional teams (e.g., Group Order, Customer Service, and Event Management) to ensure timely and accurate seat assignments, ticket, and hotel room inventory fulfillment.

• Track and manage timelines, deliverables, and milestones related to seating, ticketing, and hotel room inventory for each event.

• Manage multiple seating and hotel room inventory projects simultaneously, adjusting plans as needed to accommodate event updates and last-minute changes.

• Proactively identify potential risks or bottlenecks in the seating, ticketing, and hotel room coordination processes and provide actionable solutions.

• Develop and maintain a seating coordination and hotel inventory project calendar, ensuring all tasks are completed on schedule.

Ticket and Hotel Room Inventory Audits & Quality Control

• Conduct regular ticket and hotel room inventory audits to ensure seating arrangements, ticketing, and room allocation data are accurate and up to date.

• Verify ticket and hotel room inventory fulfillment processes comply with event specifications and company policies.

• Perform post-event audits, analyzing seating, ticketing, and hotel room inventory performance to identify areas for improvement.

• Ensure compliance with all safety, regulatory, and company requirements related to seating, ticket, and hotel room fulfillment.

Customer Service

• Supporting the Fan Experience team, address and resolve seating, ticketing, and hotel room inventory issues or conflicts before and during events.

• Assist customers with special seating or hotel room requests, including ADA compliance.

• Provide excellent customer service, enhancing the guest experience.

Ticketing and Hotel Room Inventory System Management

• Maintain and update the ticketing and hotel room inventory systems with accurate and current seating, ticketing, and room allocation information.

• Generate and analyze reports from the ticketing and hotel room inventory systems for event planning, audits, and post-event review.

• Ensure all data is correctly inputted and other related systems, supporting accurate seat, ticket, and hotel room allocation and fulfillment.

Administrative Duties

• Communicate seating, ticketing, and hotel room inventory arrangements, updates, and audit findings to