Network Engineer - Professional Services

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. 

Our mission is simple: End Cyber Risk. We’re looking for a Network Engineer - Professional Services to be part of making that happen.  

As a Network Engineer (Professional Services Engineer) within Customer Success you will work closely with the Security team to help drive implementations of the Arctic Wolf Managed Detection and Managed Risk services for our medium sized business class customers.  You are creative and a self-starter – always looking for ways to improve processes and create a better customer experience.

Responsibilities:

• Lead and execute the technical implementation of projects to ensure successful deployment and adoption of Arctic Wolf solutions by customers
• Act as a liaison between customers and internal teams such as Security Services, Product Management and Customer Success to solve technical problems and propose new feature development
• Primary technical resource for customers and partners during the deployment process, including technical troubleshooting
• Engage with multiple constituents at the customer organization – Business and IT
• Perform technical needs assessments of customer and/or partners
• Be an advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement 
• Perform other projects and responsibilities, as assigned

Required Skills and Experience:

• 1.5 yrs in Level 1 PSE Role or similar experience
• Bachelor’s degree, or combination of education and relevant experience

• CCNA certification or equivalent with history of networking and routing experience
• Aptitude and desire for technical learning and growth
• Strong experience in customer facing implementation roles – customer advocate
• The ability to multi-task: researching product capabilities, and balancing priorities for multiple projects and customers on a daily basis.
• A broad understanding of current IT infrastructure practices
• Experience with Network Configuration and Security, Windows/Linux, Active Directory, and Virtualization troubleshooting and configuration
• Strong background and hands-on experience with at least 2 or more of the following networking technologies (FW, switch etc): Cisco, Juniper, Check Point, Palo Alto or Fortinet
• Experience developing processes and managing projects in a technology-based service organization
• With current and in-depth experience in two or more of the following areas
  • Small to medium sized business environment networking practices
  • Endpoint deployment and management (Mac, Windows, Linux)
  • Microsoft Active Directory (Group Policy, Server Administration, etc)
  • Virtualization technologies
  • Firewall technologies
  • Cloud Platforms – AWS, Azure, GCP
• Fanatical devotion to customer service, business quality, and data security
• Assist with developing processes and managing projects in a technology-based service organization
• The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment.
• Excellent organizational skills and written/oral communication skills
• The ability to be flexible and work in a rapidly changing environment is required
• This is an in office position - candidates can sit in Eden Prairie, MN, San Antonio, TX, or Waterloo, Ontario, Canada - any are fine as we require team members work from a corporate office
• Some travel may be required – up to 5%.  Passport is required.

Nice to have Skills and Experience:

• Linux CLI
• Python, Powershell / General scripting experience

About Arctic Wolf:

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplac