Salesforce Administrator- Remote (Anywhere in the U.S.)

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.

Salesforce Administrators at GuidePoint Security enjoy working on the cutting edge of Information Technology and Information Security.  They are self-driven technology fanatics who consistently tinker, tweak, learn and improve. The ideal candidate thrives in a fast-paced, technology-centric environment, enjoys challenges with new technologies (Cloud and Mobile), streamlining traditional operations, can manage multiple initiatives and takes pride in enabling our employees with technology.

Role and Responsibilities:

• Maintain and evolve existing Salesforce Service Cloud implementation to meet company goals.
• Assist with delivery and ongoing maintenance of our Certinia (formerly FinancialForce) implementation.
• Work with subject-matter experts from different departments in order to understand their internal processes and functional requirements and translate them into technical solutions.
• Create custom web hooks and build integrations with other systems
• Accurately and consistently document necessary information that is easily digested by other people (Wiki articles, procedural documentation, technical briefings).
• Work with business analysts and development teams in building solutions that support the scale for both business and IT business requirement documentation, process level flows, user stories, functional specifications, and system design specifications.
• Demonstrate strong interpersonal and verbal communication skills.
• Demonstrate commitment to collaborative problem solving, sophisticated design and delivering quality results.
• Demonstrate ability to provide exceptional customer service to the GuidePoint user base.
• Proven ability to meet or exceed project objectives and user expectations.

Position Requirements:

• Possess strong client-facing and communication skills (written and verbal).
• Experience reading, writing, and interpreting technical documentation and procedure manuals.
• Possess a solid functional and industry knowledge of Salesforce.
• Have an expert level understanding of Certinia (formerly FinancialForce) products with a deep focus on PSA Cloud.
• Leverage the Salesforce Service Cloud platform to create solutions that cater to unique customer needs.
• Provide both oversight and hands-on contributions to the design, development, and integration of Certinia and Service Cloud.
• Experience in implementing custom objects, custom fields, picklists, page layouts, flows, approval processes, validation rules, custom tabs, reports, dashboards, email generation, SLA’s, case management, entitlements, digital engagement, and knowledge management according to Service Cloud
• Collaborate with cross-functional teams to conceive and execute state-of-the-art customer service solutions, ensuring the highest quality of service delivery.
• Maintain high standards of code quality and optimized user experiences.
• Deliver projects and enhancements, while also providing support related to Salesforce Service Cloud and Certinia.
• Experience in using/extending API Services provided by Salesforce.
• Experience in developing high-performance, reusable and reliable APEX code
• Proficient with JavaScript and web services
• Ability to communicate with customers and provide consultation on Service Cloud and Certinia solutions
• Good project management skills with ability to multitask.
• Individuals applying for this position must be self-starters, strategic thinkers, action driven, flexible in changing direction and methods, thrive in a fast-paced environment, excel at managing multiple priorities, succeed in communicating with all levels within the organization and provide immediate contribution.

Educational & Professional Credentials

• Bachelor’s degree in a relevant discipline or equivalent experience
• 5+ years of experience working in and integrating to Salesforce or other cloud-based tools
• 3+ years of experience with Certinia (FinancialForce), specifical Professional Services Cloud a must
• 5+ years of experience with Service Cloud a must
• Salesforce certifications are a plus
• Knowledge of financial accounting related to service delivery is a plus

Travel & Office Location