Supply Chain Customer Success Associate

POSITION OVERVIEW
A rapidly growing, entrepreneurial technology company, Alarm.com is seeking a Customer Success Associate to join its Supply Chain team. As a fast, growing company, Alarm.com is looking for a tactical-and-strategic focused Associate with the ability to build strong internal and external relationships. This role will focus on supply chain fulfillment activities for our Partner base with the aim of improving Alarm.com’s overall customer experience.

RESPONSIBILITIES:

• Build strong relationships with external Alarm.com Partners, as well as internal stakeholders; act as their Supply Chain advocate within Alarm.com
• Act as a key liaison between Alarm.com Supply Chain, Sales Operations, Technical Support, Product Management, Billing, Finance and the external Partners.
• Communicate proactively between Alarm.com Partners and key internal stakeholders to distribute critical information across necessary parties.
• Collaborate cross-functionally and externally on various initiatives (for example):
  • Partner forecast analysis
  • New product introduction
  • Product transitions
  • Transportation optimization
• Oversee order management for external Partners, including but not limited to:
  • Communication of hardware availability
  • General order tracking updates
  • Sales and demo order entry requests as needed
• Support Partner return (RMA) and stock rotation requests
• Identify and implement continuous improvement opportunities to support operational efficiency, system improvements, cost savings, or cost avoidance.
• Create and/or refine standard operating procedures (SOP) that support Supply Chain and its Partners.
• Ad-hoc support to both internal and external contacts
• Other duties as assigned

 

REQUIREMENTS:

• Experience in post-sale account management, customer service or cross-functional support (1-5 years)
• The ability to communicate with customers and vendors via email and verbally in a clear and professional manner
• A self-starter who can operate independently and is customer oriented
• Must possess the ability and commitment to meet deadlines even during high volume periods
• Team player with a positive attitude and high-degree of flexibility
• Must be computer proficient, ability to learn Alarm.com platforms and tools
• Experience in inventory management, order fulfillment or any supply chain related field is a plus

 

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.
• Alarm.com values working together and collaborating in person.  Our employees work from the office 4 days a week.

 

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more.  We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. 

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!

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