Solutions Architect, Enterprise

Job Posted: 11/27/2024

Location: Americas

Hi there!

We’re looking for a Solutions Architect, Enterprise to join our Sales team at Zapier. As a senior leader on our team, you’ll define and oversee large-scale, high-complexity technical solutions that have a transformative impact on our enterprise customers. You’ll take advantage of a significant head start: Zapier is a leader in the automation space, with proven product-market fit and strong sales traction.

You’ll be selling a product that is consistently a preferred choice in the market, and as an early Solutions Engineer at Zapier, you’ll have the unique opportunity to further expand our impact by building on our success. This role is a blend of technical consulting, solution development, and direct sales collaboration.

🛠️ Educate our customers as a trusted advisor to their automation and integration efforts. You will become an expert on automation workflows and consult with top product and engineering leaders on how Zapier can help achieve major business goals. Your technical acumen and consultative selling approach will position you as a critical resource for decision-makers.

🏁 Bring accounts to technical close. You’ll navigate complex, multi-party sales and design joint integration architectures with our customers' Engineering teams. You will help buyers understand how Zapier can streamline their operations and fit seamlessly into their existing technical stack with minimal effort.

🧭 Partner with our Growth, Engineering, and Product teams. As the primary conduit between go-to-market and Engineering, you’ll gather and prioritize feedback from prospective customers. Your insights will influence our product roadmap, and you will collaborate with our Growth team to ensure smooth deployments and ongoing customer success.

If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

Things You’ll Do:

• Strategic Leadership: Through a consultative approach, design and oversee high-complexity, organization-wide technical solutions that meet the needs of enterprise clients.

• Executive Collaboration: Partner with customer executives to advise on automation strategies, presenting insightful and impactful solutions that align with their business vision.

• Technical Innovation: Drive industry-specifc initiatives and develop scalable frameworks for Zapier’s enterprise offerings.

• Mentorship & Development: Help set the strategic vision for the Solutions Architecture team, mentoring L2-L4 architects and establishing technical standards.

• Resource Management: Oversee multiple technical initiatives and allocate resources to deliver on strategic priorities.

• Cross-Departmental Influence: Collaborate with Zapier leadership and key internal teams to drive technical advancements and scalable automation solutions.

About You:

• Experience: 8+ years in architecture, with deep experience across the full customer lifecycle at technical B2B SaaS companies.

• Technical Mastery: Expertise in APIs, integrations, automation at scale, and emerging technologies. You’re proficient with Zapier’s platform and can communicate its value with authority. You have the ability to learn and effectively communicate complex technical concepts to both technical and non-technical stakeholders, helping them understand how Zapier integrates into their ecosystems.

• Solution Design Expertise: Proven track record of designing, presenting, and implementing organization-wide technical solutions for high-value clients.

• Executive-Level Engagement: Skilled at building relationships with C-suite stakeholders and guidin