Client Services and Intake Coordinator

OVERVIEW: 

The Intake Coordinator will coordinate and supervise intake of shelter guests, HMIS data entry, VI-SPDAT data entry, reporting to government agencies, volunteers and provide information, referrals and resources to clients.

DUTIES AND RESPONSIBILITIES:

• Data entry of clients’ information into HMIS and VI-SPIDAT accurately and timely
• Coordinate and supervise the intake site volunteers
• Refer guests to specific and appropriate services
• Establish and assist the service provider’s presence at the shelter location
• Complete reports, collect data, and assist in grant preparation for shelter programs
• Other related duties as required

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent (required)
• Experience with disadvantaged populations, whether through work, volunteering, or being a member of a disadvantaged population (required)
• Experience in resource development for homeless populations
• Experience in supervising staff
• Experience in HMIS data entry and VI-SPDAT completion
• Experience in social services/substance abuse (preferred)

 SKILLS AND ABILITIES:

• Bilingual in Spanish (preferred)
• Ability to multi-task
• Possess maturity and confidentially
• Great communication skills

 EQUIPMENT USED: 

• Modern Office Equipment and Relevant Software

 PHYSICAL REQUIREMENTS:

• Ability to lift up to 25 lbs. (usually file boxes)

ADA Statement:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation.  A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army:

Please note that The Salvation Army has a religious purpose and status as a church.  We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission.  Employees must agree and understand that their services are a necessary part of The Army’s religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.

At-Will:

Any employment relationship with this organization is of an “at-will” nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.