Customer Assistance Specialist

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company – delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment. 

This position is located in Plano, TX and will require both a in office and remote work.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time. 

Who we’re looking for 

Toyota’s Experience Center - Central Customer Assistance Team is looking for a passionate and highly motivated Customer Assistance Specialist. 

The Customer Assistance Team partners with customers to clearly communicate account status and ensure any late payments are addressed and averted. The team provides live support via inbound or outbound interactions across the TFS, LFS, and Private Label portfolios, and ensures customers are aware of their options and are properly educated about possible solutions. Due to the specialized nature of collections activities, an effective and customer-centric approach to these guest interactions is central to the broader TFS strategy. 

Customer Assistance Specialists are responsible for handling inbound and outbound calls for collection accounts, account maintenance, and liquidation for assigned portfolios. Customer Assistance Specialists are responsible for working accounts efficiently to maintain consistent follow-up, ensure account compliance, and complete necessary account maintenance. Specialists in Customer Assistance will also evaluate and mitigate loss exposure, providing customer-oriented service and problem resolution in accordance with established guidelines and call models. 

Center Operating Hours 

You must be available to work a shift between the hours of 8am-8pm.  Your work schedule will include 2 nights until 8pm. 

Training 

Training for this position will fall between the hours of 8am-6pm Central time for 9 weeks.  The first 6 weeks will be virtual training and the last 3 weeks of training will be in the office at our Plano location. 

Pay/Benefits 

Competitive base salary as well as benefits effective day 1. 

Hybrid (Home/Onsite) work schedule following training based on meeting and maintaining performance expectations. 

What you’ll be doing  

• Analyze payment history and notes from the system and clearly communicate status to the customer using Call Model guidelines. 

• Document all