Field Clinical Specialist - EMBO, Atlanta

Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value, better clinical outcomes and improved quality of life for patients. TMC is part of Tokyo-based Terumo Corporation; one of the world’s leading medical device manufacturers with $6+ billion in sales, 30,000+ employees worldwide and operations in more than 160 nations. Terumo Medical Corporation is comprised of two strategic business divisions: Terumo Interventional Systems and Terumo Medical Products.

We believe that the future is bright for everyone at Terumo. We work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come.

At Terumo we believe in the power of personal growth and will encourage you to get in the driver's seat - progressing in the direction you want to go by deepening your skills throughout your career. We want you to be bold, think outside the box, experiment, innovate and deliver what's next for quality healthcare. You will be part of a collaborative, respectful and resilient team of associates and leaders around the world, working together as partners to achieve more than you thought possible, providing real-world, impactful solutions for patients.

Join us and help shape wherever we go next!

Advancing healthcare with heart

 

Job Summary

Serving as a “subject matter expert” (SME), provide product support, education, training and insight regarding the proper use of specialty medical devices for endovascular embolization procedures. Proctor physicians and/or ancillary staff during procedures in which embolization devices are utilized, provide in-services and presentations on technologies, medical devices and on specific embolization procedures to customers. Customers typically include physicians, nurses and other medical personnel. May also extend internally to cross-functional partners.  
Under minimal direct supervision, provide highly specialized technical training typically in a clinical and/or surgical environment. Work with assigned sub-market team to include Territory Managers, Region Managers, etc. in assigned accounts within the Embo Quarterly Business Review (QBR) process. 

Job Details/Responsibilities

Customer Facing: 

• Train internal (Field Team) and external customers (Physicians, Clinicians, Technicians) on the proper technique and use of TIS embolization product portfolio.  
• Serve as a company liaison with customers on clinical and technical matters supporting company initiatives, projects and products. 
• Communicate (verbally or written) with marketing and sales teams to address technical, and clinical issues. 
• Operate computer medical simulation equipment and support the use of various vessel model units. 
• Support local/regional/national clinical seminars and medical society sponsored symposia and courses as necessary.
• Work with NEBDM, sales team, and marketing, internal departments and customers to resolve clinical and technical related problems. 
• Visit key customers to evaluate products and help maintain good customer relationships, gain competitive knowledge and new product concepts or product enhancement ideas. 
• Visit key customers to evaluate products and help maintain good customer relationships, gain competitive knowledge and new product concepts or product enhancement ideas.
• Ensure clinical compatibility between all TIS products within the scope of procedural application. 
• Participate in the QBR process demonstrating understanding of sales processes, effective targeting and operational compliance. 
• Ensure to the best of their ability TIS products are used appropriately regarding patient safety and intended use.
• Marketing, Compliance, Quality and Safety 
• Work with Marketing and Sales to implement tactics supporting strategic goals and product related tactics.
• Follow the established (PPR) Product Performance Reporting process and provide any necessary input.  

Job Responsibilities (continued)

 

• Demonstrate a commitment to patient safety and product quality by maintaining compliance with all TMC Quality Systems requirements. This includes but is not limited to the prompt recognition and forwarding of customer complaints (i.e. adverse events, product performance reports, etc.) to Quality Assurance (QA), and by ensuring all promotional messaging (i.e. branding strategies, product clai