Night Receptionist

THE SALVATION ARMY

NORTH AND CENTRAL ILLINOIS DIVISION

POSITION DESCRIPTION

 

POSITION TITLE:                     Night Receptionist

LOCATION/DEPT:                     Harbor Light/Outpatient Department

REPORTS TO:                          Billing/Office Manager

PEOPLE MANAGER:                No

FLSA CATEGORY:                   Non-Exempt

STATUS TYPE:                        RFT

PAY GRADE:                            402

PAY RANGE:                            $16.30 - $19.56

 

WHO WE ARE

At The Salvation Army, we are dedicated to “Doing the Most Good”. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for kids after school and on the weekends, achieve and maintain sobriety, and give hope to the hopeless. The Salvation Army North and Central Illinois Division provides these services to people in need.

PROGRAM/CLIENT ENVIRONMENT

The backgrounds of the clients served by The Harbor Light Program will manifest a variety of inappropriate behaviors.  When this occurs, employees are to respond within the context of the treatment environment of the site.  Employee conduct (actions, dress, etc.) and interactions (conversations, written communications, etc.) with clients must also be within the treatment environment of the facility.    

JOB SUMMARY

Clients attending evening treatment activities are received and directed to groups and individual counseling.  Assist in filing, cleaning, and up-keep of the Outpatient Clinic.  Support the full mission of The Salvation Army through assuming general receptionist responsibility and cleaning responsibility in the evening.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. General receptionist responsibility is assumed for the Outpatient Clinic between 2:00 p.m. and 7:00 p.m., Monday through Friday (working hours are from 11:00 a.m. to 7:00 p.m.). Therapists are informed when their patients arrive for scheduled appointments.  Waiting room order is maintained ensuring that patients with appointments are admitted if the entrance door is locked.
2. Responsibility is assumed for general office communication and the relaying of telephone and other messages to specific staff members.
3. Records are filed, pulled and maintained, groups are listed and rooms set up for group meetings.
4. General data entry of client and billing information into excel spreadsheet for reporting purposes.
5. Provide additional receptionist coverage at the Harbor Light Residential desk as needed.
6. All other duties as assigned.

OTHER DUTIES

• This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES

• Education: High School Diploma or GED.
• Experience: At least one year receptionist or social service experience preferred.

POSITION LIMITATIONS

• This individual will only commit Army resources that have been allocated or approved.
• This individual will keep the Office Coordinator informed on all critical issues relating to their area of responsibility.
• This individual will adhere to all Army policies and procedures in carrying out the responsibilities of this position.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position is required to do light physical work.
• To successfully perform the essential functions of this position, the employee is regularly required to use standard office