Medical Administrative Assistant 1-Univ Family Physicians (Knoxville)

Market Range: 04

Hiring Salary: $18.00/Hourly 

THIS POSTION IS LOCATED IN KNOXVILLE, TN

JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: The Medical Administrative Assistant 1 serves as front-line clinical support to conduct patient registration, scheduling, insurance verification, collecting patient payments, telephone triage, and other general office duties that assist patients, physicians, residents, students, visitors, and coworkers.

DUTIES AND RESPONSIBILITIES: 

1. Answers appointment line and assists patients with scheduling appointments.
2. Answers phones, routes calls, and messages through electronic medical records (EMR).
3. Schedules patients for appointments through portal requests and provider flags.
4. Schedules interpreters for hearing-impaired and non-English speaking patients.
5. Prepares new patient information packets.
6. Conducts patient registration/check-in, payment collections, and insurance and demographic verifications.
7. Completes PCP change forms when necessary during the check-in process.
8. Communicates with patients regarding appointments and wait times.
9. Maintains cleanliness of front office space and waiting rooms.
10. Performs other related duties as assigned.

MINIMUM REQUIREMENTS:  

EDUCATION: High School diploma OR GED. (TRANSCRIPT IS REQUIRED)

EXPERIENCE: Six (6) months of customer service and/or administrative experience. 

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent interpersonal and communication skills, including oral, written, and listening skills.
• Ability to multi-task in a busy work environment.
• Good computer skills.
• Knowledge and ability to work in Microsoft Office.

WORK SCHEDULE:  This position may occasionally be required to work evenings.