Commercial Loan Servicing Specialist

At Affinity Plus every employee understands how their work affects our members experience and we strive to provide an experience that can't be found anywhere else. Great service starts with great employees and that is why we focus on providing not only the best place our members will ever bank but the best place our employees will ever work. Between our one of a kind culture, incredible benefits, and work/life balance; we believe you will feel the Affinity Plus difference.

Position Summary
The Commercial Loan Servicing Specialist is responsible for the efficient and accurate servicing of commercial and small business loans. This includes managing early collection efforts, collateral and insurance tracking, covenant compliance monitoring, annual review tracking, and processing loan modifications and workouts. This role supports the ongoing health and performance of the loan portfolio by ensuring compliance with loan terms, maintaining complete and accurate records, and collaborating with internal teams and borrowers to resolve servicing needs and maintain a positive member experience.

Duties & Responsibilities
• Manage the ongoing loan servicing activities.
• Maintain accurate and up-to-date loan files and records.
• Prepare and maintain loan documentation, including loan modifications, collateral releases, and extensions.
• Ensure all loan-related documentation—such as UCC filings, insurance policies, and title reports—is properly recorded, tracked and maintained.
• Audit loan information for inaccuracies or missing data and resolve discrepancies.
• Proactively contact members and identifying solutions to bring accounts current.
• Process requests for loan modifications, including loan decreases, collateral changes, change in terms, and lien releases.
• Prepare and review portfolio reports on a monthly basis.
• Monitor loan compliance with loan agreements, covenants, and reporting requirements.
• Maintain the Exception Tracking Report and ensure accurate monitoring of outstanding annual review requirements, including member follow‑up to obtain financial statements and supporting documentation.
• Monitor and track insurance coverage for collateral to ensure compliance with loan terms.
• Continuously look for process improvement opportunities and bring forward ideas for automation and enhanced efficiency.

Other duties as assigned

Required Minimum Qualifications and Skills
Knowledge
• 5+ years of experience in the financial services industry that includes underwriting, lending and loan processing experience.
• Well-versed knowledge of business lending.
• Broad cross functional knowledge of department's role and how it connects to Affinity Plus's operations, functions and services.
Decision Making/Problem Solving/Advising
• Demonstrated ability to independently solve complex problems by analyzing data, identifying root causes, evaluating alternative options, and implementing effective solutions.
• Proven ability to analyze complex situations, recommend tailored solutions, and influence decision-making.
• Ability to anticipate operational risks and recommend and/or implement changes to mitigate impact
Collaboration/Building Relationships
• Strong track record of establishing trusted partnerships across functions.
• Collaborates within team and cross-functionally to achieve shared goals.
Accountability
• Ability to take accountability of responsibilities, commitments, and outcomes.
Communication
• Proven ability to communicate clearly, effectively, professionally; adapting communication style based on audience.
Learning
• Ability to take ownership of personal and professional growth; sets development goals, seeks stretch assignments, and applies new skills to enhance impact.
Adaptability
• Demonstrated adaptability and willingness to take on new responsibilities.
• Demonstrated ability to show resilience and adaptability in the face of challenges or changes.
Project Management
• Ability to plan, organize, and execute moderately complex initiatives from conception to completion
Technology Experience
• Intermediate computer and technology skills and knowledge, with the ability to navigate between multiple systems with ease.
• Proficient in Microsoft 365 tools.
Other Skills
• Time Management skills and the ability to prioritize workload based on department and member needs.
• Ability to complete tasks with accuracy and thoroughness.
• Demonstrated reliability, integrity, and ability to maintain confidentiality.

Wor