Field Service Technician - Long Island, NY

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.

It’s not just about having the right technology, it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 90 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future.

Job Description

• Responsibilities include the optimization and support of complex communication systems.

• Provide technical support of specialized systems and product applications including troubleshooting of software-driven electronics, provisioning of communication system infrastructure, and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.  

• Maintain, optimize, test, and document complex communications systems. Provide weekly reports of activities and accomplishments.

• Perform maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.

• Perform preventative maintenance routines to ensure proper system operation with a focus on trend analysis and documentation of results

• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues

• Continuous training in the latest technologies and troubleshooting techniques

• Team with engineering, project management, and sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations

• Deliver a strong knowledge of wired communications systems, such as local area networks (LAN) and wide-area networks (WAN), must be proficient in computer network installation, configuration, and maintenance systems to include cabling, routers, switches, firewalls, and bridges.

• Knowledge of R.F. systems, such as transmitters, receivers, and antenna networks

• Knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques

• Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access

• Strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams

• Self-motivated and self-managed to perform the required duties at a distance from direct supervision

• Must be able to solve customer problems quickly during stressful situations

Candidate Requirements:

• Unique combinations of both multi-site RF communications systems and/or computer/networking skills are preferred.

• Experience with one or more of the following: LMR, RF systems, RF interfaces, wired/wireless communication systems or networking equipment

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not availab