Junior Customer Experience Associate

Job Title: Junior Customer Experience Associate
Department: Customer Experience
Reports To: Customer Experience Director, Tate Flooring North America
Location: Columbia, MD USA (Full Time)

 

 

About Us

 

At Tate we are passionate about everything we do. As an independent brand operating within Kingspan Group, a global plc group of companies, Tate has been recognized worldwide as an industry leader in the development and manufacture of data center infrastructure solutions and commercial office raised access floors, for over 60 years.  With revenues of over $600m and growing, Tate plays a pivotal role in offering expertise in cutting edge design engineering in order to craft solutions, by working collaboratively with clients as a trusted partner. 

 

Tate continues to grow and expand, operating multiple manufacturing and commercial sites across the US, Europe, the Middle East, Asia, and Australia. We are excited about our fresh, dynamic, and inclusive team of experts working on new innovations and forward-thinking designs, as we remain a market leading player within our industry. We continue to invest heavily in the best available manufacturing tools and equipment needed to adhere to Tate’s world class standards and in keeping with our Planet Passionate sustainability strategy, our focus is on having minimal climate impact.

 

We are excited to potentially welcome you as part of our team as we continue to grow on a worldwide scale.

 

 

About the Role

 

We are seeking a motivated and detail-oriented graduate to join our team as a Junior Customer Experience Associate. This role supports the Customer Experience, Finance, and Commercial teams by ensuring accurate internal documentation, facilitating cross-functional communication, and contributing to an exceptional customer lifecycle from order placement through fulfillment.

This position is ideal for someone eager to begin their career in customer experience, cross-functional operations, and commercial support within a dynamic, collaborative environment.

 

 

What You’ll Do

 

Cross-Functional Support

 

• Serve as a central communication point between the Customer Experience, Finance, and Commercial teams.
• Coordinate and track information needed for internal collaboration between the Customer Experience, Finance, and Commercial teams.
• Ensure timely and accurate delivery of internal documentation, approvals, and updates across teams.

 

Customer Experience Operations

 

• Assist the Customer Experience team with order reviews, customer account updates, weekly reporting, and internal communications.
• Help maintain internal systems and documentation to support data accuracy and workflow continuity.
• Support the preparation of weekly customer status updates and dashboards.

 

Finance Collaboration

 

• Work closely with Finance to gather backup documentation, validate order details, and support credit or billing inquiries.
• Assist in preparing materials for Finance review, including authority-matrix approvals and support for credit processing.
• Ensure all order adjustments, credits, or changes are clearly communicated and completed in a timely manner.

 

Commercial Team Support

 

• Provide support to the Commercial team by gathering and organizing customer data needed for sales follow-ups and account reviews.
• Assist in aligning Commercial team updates with Customer Experience workflows to ensure a smooth customer handoff and consistent communication.

 

Process & Administrative Support

 

• Contribute to ongoing process improvements related to order management, internal communication, and customer experience operations.
• Maintain organized records and documentation for audits, internal reviews, and customer follow-ups.
• Support ad hoc projects and administrative tasks across Customer Experience, Finance, and Commercial teams.

 

Additional Expectation

 

• Remain compliant with the Code of Conduct and Policies which includes the Kingspan Group Compliance Policy.
• Ensure that all duties related to product compliance are adhered to in accordance with the Product Compliance Policy, Laws, Regulations, and market demands.
• Responsible for all tasks to achieve compliance goals and