E-Commerce Strategy Associate - Farfetch Platform Solutions

FARFETCH exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global technology platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.
FARFETCH PLATFORM SOLUTIONS 
Founded in 2015, FARFETCH Platform Solutions (FPS) is the B2B technology platform that builds e-commerce solutions and retail technology for luxury brands and retailers. Ranging from Product, to Commercial, to Client Services to Marketing, we’re the B2B side of FARFETCH building white label websites, apps and retail technology for our clients which include Harrods, Chanel, Neiman Marcus Group and many more. We’re a diverse group of fashion and tech lovers all with the same goal - to build, and become the global platform for luxury. 
NEW YORK
Our New York office is located in Midtown near the iconic Bryant Park and the historic Grand Central Terminal, New York's best connected office neighbourhood. The beautifully designed office has 360 views and tall windows to bring the outside in. We have a communal kitchen that brings the team together for Family Lunch and Happy Hours. The office is open plan with plenty of rooms and booths to take a private call, have time to relax and work in private or have a large collaborative meeting.

WHAT YOU'LL DO

• A key, daily point of contact for a key, industry leading FPS enterprise client, helping them to identify and formulate plans to drive global business growth in a strategic manner
•  Work hand-in-hand with the digital marketing team to monitor and optimize international performance of each marketing channel, driving opportunities for improvement
• Report on trade / commercial performance analysis on weekly, monthly, and quarterly basis
• Carry out regular pieces of analysis to help guide / support BAU + strategic decision-making
• Support FPS clients with forecasting and providing data and insights to support their buying and merchandising
• Advise clients on pricing and markdown strategy, as well tactical recommendations around promotional activity
• Advise on and prioritizing client product roadmaps + A/B testing, and coordinating with the development teams to manage the output
• Build trusted and value-based client partnerships with key senior stakeholders, with a focus on expanding the director-level relationships, and serve as a point of escalation for client pain points
• Lead regular meetings and client workshops to guide the strategic direction of projects
• Create presentation material for Quarterly Business Reviews
• Work closely with the wider Operations, Production and Tech teams to optimize BAU ways of working and solve any issues in a timely fashion

WHO YOU ARE

• 2-3+ years experience in a consulting, multi-brand retail, e-commerce, or digital product role ideally with client-facing experience (an eclectic mix of experience is a plus)
• Excellent verbal / written communication and relationship building skills with experience managing senior-level stakeholders (director-level & above)
• A core understanding of how cross-functional teams operate in an e-commerce business (operations, product, tech/services, marketing, merchandising, etc.)
• An eagerness to learn new skills and knowledge across e-commerce and luxury industries with a strong ability to switch discussion between cross-disciplines quickly
• Highly confident working with numbers and reporting
• Commercially focused and driven with the ability to work towards metrics and targets
• A keen interest and understanding of fashion and luxury in a retail environmentA diversity & inclusion-focused professional