Director of Customer Success

About Rokt

Rokt is the global leader in ecommerce technology, helping companies seize the full potential of every transaction moment to grow revenue and acquire new customers at scale. Live Nation, AMC Theatres, PayPal, Uber, Hulu, Staples, Lands’ End, and HelloFresh are among the more than 2,500 leading global businesses and advertisers that use Rokt's solutions to drive more value through every transaction by offering highly relevant messages to their customers at the moment they are most likely to convert.

With our December 2022 secondary transaction, Rokt’s valuation increased to $2.4 Billion. We are expanding rapidly and globally – operating in 14 countries across North America, Europe and the Asia-Pacific region with the largest office in NYC and a major R&D hub in Sydney. With 50% annual growth and a vibrant company culture, Rokt has been listed in ‘Great Places to Work’ in the US and Australia. Our award-winning culture is guided by our eight core values: smart with humility, own the outcomes, force for good, conquer new frontiers, enjoy the ride, raise the bar, communicate with impact, and disagree then commit. These values help us attract, engage, and develop the right talent around the globe and ensure we foster an environment that helps us all do our best work. Keen to join a fast-growing company and a vibrant culture? Learn more at rokt.com.

Requirements

About the role

The role of Director of Customer Success is suited to a candidate who is wishing to build a successful career in Sales and Account Management, in a company with unlimited growth potential. You will ideally have 4-5+ years Sales and/or Account Management experience in digital marketing / eCommerce. You have managed a high performing team for at least 2+ years and have been deeply involved in team development and engagement. Experience in other media business is welcomed. We are looking for active contributors who are dynamic and have a positive can-do attitude. This high achiever will contribute to the Rokt Sales effort, working alongside our team of Account Managers and Business Development Managers in providing Rokt's solutions to digital advertising teams (media, search, and DM), to help achieve revenue targets and customer marketing objectives. Contributing to all aspects of client planning and development, the core purpose of this role is to deliver increased returns for our customers. Success metrics are increased engagement scores, stronger conversions and increased quarterly revenue commitments. This commitment to client outcomes will deliver higher retention rates across the SAM portfolio and across the business. This role will provide the successful candidate with professional growth, with a real opportunity for career progression as the company expands globally.

About the role

The role of Director of Customer Success is suited to a candidate who is wishing to build a successful career in Sales and Account Management, in a company with unlimited growth potential. You will ideally have 5+ years Sales and/or Account Management experience in digital marketing / eCommerce. You have managed a high performing team for at least 2+ years and have been deeply involved in team development and engagement. Experience in other media business is welcomed. We are looking for active contributors who are dynamic and have a positive can-do attitude. This high achiever will contribute to the Rokt Sales effort, working alongside our team of Account Managers and Business Development Managers in providing Rokt's solutions to digital advertising teams (media, search, and DM), to help achieve revenue targets and customer marketing objectives. Contributing to all aspects of client planning and development, the core purpose of this role is to deliver increased returns for our customers. Success metrics are increased engagement scores, stronger conversions and increased quarterly revenue commitments. This commitment to client outcomes will deliver higher retention rates across the SAM portfolio and across the business. This role will provide the successful candidate with professional growth, with a real opportunity for career progression as the company expands globally.

Outcomes & responsibilities

• Mastering the functionality of the Rokt platform, and utilizing the insights and data to optimize campaigns across your portfolio to deliver on individual and client KPIs.
• Work alongside our sales team to uncover marketing goals and identify relevant Rokt Solutions for leading Global, Regional and National businesses.
• Create and manage an effective team relationship between all relevant stakeholders
• Support the broader team in new business growth and the ownership of client strategy and ongoing strategic account recommendations to drive client return
• Tac