Outlet Retail Supervisor

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.


The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.


Job Title: Outlet Retail Supervisor
Department: Outlet
FLSA Status: Non-Exempt

About Evergreen Goodwill

We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI). We embrace our employees’ differences and acknowledge and support our collective responsibility.

About the Position

The Outlet Retail Supervisor assists the Outlet Retail Manager in the operation of the Outlet. Responsible for maintaining an optimum level of merchandise rotations.

Pay Rate: $23.97/hour

Essential Functions and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
• Complete retail operational requirements by scheduling and assigning one or more employees.
• Set expectations, instruct, coach and identify training needs.
• Interview, assist with hiring, evaluate and discipline employees.
• Resolve workplace problems by addressing issues that impact employee performance and productivity.
• Prepare reports by collecting, documenting and summarizing information.
• Complete projects by planning, organizing and monitoring assignments.
• Promote productivity by following up with employees on work results.
• Maintain clear communication with Store Manager.
• Maintain a clean work environment.
• Build and maintain internal and external customer satisfaction.
• Perform the functions of Sales Associate when needed.
• Maintain orderly operations of the store in the absence of the manager.
• Operate mechanical equipment as assigned (Balers, tipper, and Electronic Conveyor Belt)
• Contribute to team effort by accomplishing related results as needed.
• Uphold safe work practices in support of a safety culture through awareness and observation; train and educate employees of safety requirements; reports any potential hazards or accidents.
• Perform any other duties as assigned.
Supervisory Responsibilities:
Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Partner with People Relations as needed and appropriate.
Position Requirements (Qualifications for the job under the Americans with Disabilities Act)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
• High school diploma or equivalent.
• Minimum 1-2 years’ experience in retail environment.
• Minimum 1-2 years supervisory experience.
• Familiar with time-keeping software.
Certificates, Licenses, or Registrations: N/A
Computer/Technology Skills:
• Proficiency with Microsoft Word, Excel, and Outlook and Teams.
• Ability to learn new technology and software as related to the job.
Physical Abilities
While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other employees by talking and hearing, required to lift and carry items weighing up to 30-40 pounds and to operate computer sys