• Location: Budapest, Hungary

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As the Export Sales Order Management Senior Analyst in this crucial role, you will leverage your expertise to ensure our export sales orders meet all regulatory requirements, manage essential documentation, oversee the entire export flow process, handle customs declaration management when applicable, and monitor the intercompany automation model. You will work closely with our Logistics team to facilitate efficient order preparation and transportation and collaborate with the Sales and Operations Execution team for product allocation. Your advanced analytical skills and deep understanding of export processes will be vital in maintaining smooth operations and compliance across our global export activities.

We’re an innovative global healthcare company that helps the world stay ahead of infectious diseases by delivering more than 500 million vaccine doses a year. Across different countries, our talented teams are exploring new technologies to protect people and promote healthy communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main responsibilities:

• Order taking: Timely and accurate creation of customer orders received from different channels eg EDI, email, in the ERP. For email orders, review order creation in Esker
• Order validation and acceptance: perform necessary checks based on incompleteness, blocks, reason for rejections, update orders in case necessary
• Order allocation: automatic quantity allocation to orders based on stock availability, product allocation setup and customer prioritization. Follow customer fulfilment indication in case order allocation needs to be updated. Backorder processing. For non-confirmed order lines backorder processing through reprocessing or closing is being performed automatically or manually
• Delivery processing: Generating deliveries on time with all necessary information and communicate them with the warehouse to initiate the distribution process
• Invoicing: Successful creation of invoice and accounting document and communicate to the customer
• Contacting customers in written and internal stakeholders via Sales Force
• Answer customer queries via Sales Force

About you

Experience:

• At least 2-4 years´s experience in Customer service, Order Management, Customer Contact Management, Order to Cash contract & commercial conditions management or similar (essential) preferably in Pharma
• Experience in running services within a Business Services organization (advantageous)
• Experience in in transition project (advantageous)
• Good business acumen (advantageous)
• Understand commercial policies, pricing, rebates, on-off invoices, returns and claims policies (essential)

Soft skills:

• Ability to interact with customers and neighboring functions in a professional manner
• Attentive to customer needs and feedback
• Ability to work autonomously and take ownership of tasks and processes, capable to handle professional situations independently
• Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset
• Good communication skills
• Ability to think creatively, highly-driven and self-motivated
• Detail-oriented with strong organizational skills
• Strong stakeholder management she/he capable to collaborate with difficult stakeholders efficiently
• Hands-on experience of SAP (R3/S4) (essential), SD module (advantageous)
• Knowledge of Microsoft Office and expertise of MS Excel (essential)
• Experience with Case management tool (advantageous) 

Interpersonal skills:

• Ability to interact with internal and external stakeholders in issue resolution (essential)  
• Is self-motivated, well organized, hard-working, detail-minded, clear thinker, quick learner
• Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset (essential)  
• Good communication skills (essential) 
• Well-inclined towards change and can work under pressure

Education:

• Diploma on Economics/Trade/Foreign Trade/Logistics/Finance

Languages:

• Fluent English
• Fluent French