Environmental Laboratory Manager

Laboratory Operations Manager

 

SUMMARY:

Responsible for managing the development and implementation of lab, services, and field programs, performance and metrics, policies and procedures from a functional or technical perspective, including validating and auditing results, scheduling and services, and resolving service and customer problems for the entire department; provides advanced professional assistance to management staff in the area of assignment and related matters. Oversight includes multiple departments/functions.

 

ESSENTIAL FUNCTIONS:

• Manages staff including hiring, training, development and engagement of self and team members, evaluating performance, providing compensation recommendations, and performance management.
• Manages implementation and oversight of schedules, services, results and related functional programs to achieve desired and operational results, aligns leadership and resources required, and ensure effective administration; may include multiple to broad areas.
• Provides input and advice regarding developing and aligning strategies and programs to manage the lab, services or field programs, policies and procedures for the group or areas.
• Manages and participates in operational, instrumentation and equipment reviews; assists with ensuring compliance with federal, state, local, and institutional standards, regulations and policies, uses fair practices in the handling of area related issues.
• Provides observations and recommendations to leadership for improvement of the organization's policies, procedures and practices on lab, services or field matters.
• Manages expectations of leaders, managers, staff and operations, facilitates communication on customer needs and business requirements, and establishes performance metrics; contacts are diverse and very complex.
• Resolves escalated, technical or sensitive customer and operational problems or conflicts; works with internal groups or external agencies as needed and oversees the successful resolution; areas are very complex to specialized.
• Manages the group or area budget including allocating resources and approving expenditures under control; budget is large in nature and includes multiple areas. Develops and manages metrics.
• Oversees or participates in special projects by identifying company, department, customer or service issues and priorities; communicates, coordinates, and evaluates results.
• Maintains currency of lab, services, and field regulations, industry trends, current practices, new developments, applicable laws, and related legislation.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

 

QUALIFICATIONS:

Education and Experience:

Bachelor's degree in chemistry, biology, or a closely related field; AND seven (7) years of progressive leadership experience, including five (5) years of managerial experience; OR an equivalent combination of education, training and experience.

Required Knowledge and Skills

Required Knowledge:

• Comprehensive principles, practices and techniques of lab, services or field areas, such as biology or chemistry; areas are very complex to specialized in nature.
• Understanding of the development and implementation of area programs, policies and procedures; includes multiple or broad areas.
• Principles and practices of developing teams, motivating employees and managing in a team environment.
• Basic principles and practices of budget development and administration.
• Applicable lab, services or field laws, codes and regulations.
• Computer applications and systems related to the work.
• Understanding of dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, occasionally where relations may be confrontational or strained.
• Principles and techniques of providing effective oral presentations.
• Principles and practices of program planning, development and evaluation.
• Principles and techniques of making effective oral presentations.
• Correct business English, including spelling, grammar and punctuation.

 

Required Skills:

• Performing comprehensive professional-level lab, services or field duties in a variety of assigned areas.
• Overseeing and administ