Senior Manager, Business Systems

The Senior Manager, Business Systems advises on the development of technology strategies that align with business objectives and leads a team in the management of key components of Granicus’s Salesforce ecosystem. Specifically, this role is responsible for Sales Cloud and CPQ Cloud in addition to a Development team focused on improving and evolving Granicus Salesforce products. The Senior Manager, Business Systems will work closely with stakeholders that utilize these services to optimize and innovate systems and improve operational efficiency.
This role reports to the Director, Business Systems.

What your impact will look like:

• Manage systems operations related to Salesforce Sales Cloud and Salesforce CPQ and oversee development team to support improvements across Granicus systems, including integrations between systems
• Lead, coach, and mentor team of team of systems analysts, administrators, and developers across focus areas
• Engage with business unit leaders and internal stakeholders to advise on technology strategies, define detailed requirements, design solutions, and build system changes, with a specific focus on stakeholders that utilize Sales Cloud and CPQ
• Work closely with Salesforce analysts across the Business Systems team to identify key opportunities for organizational improvement, as well as the development of technology to increase operational efficiencies
• Manage identified projects from state to finish and participate with cross-functional teams during the entire lifecycle of product development, including deployment and post-deployment activities, stakeholder management, and internal communications
• Create high-level architecture diagrams that show both technical and business processes. 
• Provide a detailed level of effort estimating for proposed solutions, along with being able to articulate the advantages and risks to business stakeholders
• Assist in basic data cleanup and migration efforts and support Salesforce tools and basic third-party integrations 

You will love this role if you have :

• 8+ years of experience in systems, data, enterprise IT, or related fields, with past experience with M&A integration a plus
• Understanding of Salesforce architecture, data model, and security framework, with specific knowledge on Salesforce Sales Cloud and Salesforce CPQ
• Proficiency in Salesforce configuration, customization, and automation using tools such as Process Builder, Workflow Rules, and Flow
• Deep understanding of SDLC and continuous improvement methodologies (e.g., Agile) 
• Excellent project management, having managed and successfully delivered complex projects on-time and on-budget
• Analytical and problem-solving skills, and consulting mindset  
• Excellent verbal and written communication skills in both technical and non-technical aspects
• Technical fluency; comfortable understanding and discussing technology concepts, experience evaluating trade-offs and new opportunities with technical team members
• Strong understanding of Force.com platform including Apex, Lightning (LWC, Aura), Visualforce, SOQL, unit testing, etc. 
• Passionate about building great products and providing a solution-based approach

Security and Privacy Requirements- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. 
Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! 
The Team- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey.- A few culture highlights include – Employee Resource Groups to encourage diverse voices- Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs. - Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employeepopulation 
The Impact