Sr Staff Outbound Product Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Are you passionate about product management and relentless when it comes to delivering great outcomes for your customers? Do you sweat the details and thrive in a fast-paced, innovative environment? We are looking for an experienced Product Manager to join our Product and Service management team to focus on IT Service management, specifically the Microsoft partnership that spans across Teams, MetaOS and Azure. This is an opportunity to shape the features and experiences that make up our next-generation IT and mobile experiences. Your technical acumen, customer empathy and strong experience in the ServiceNow platform  along with expertise in technology will help you thrive as an individual contributor as you work closely with sales teams, solution consulting teams, engineering teams with a specific focus on the ServiceNow functionality to help our customers drive deeper engagement with their environment.  

What you will do in this role

• Work closely with our sales team and customers to enable and evangelize our strategy and bring back ideas to the MSFT roadmap discussions.
• Provide awareness and context to the Field Sellers ahead of live pitch in Services Seller meetings
• Be the voice of the customer when evaluating day-to-day development decisions
• Collaborate with Product Marketing to produce go-to-market materials
• Engage with customers directly to lead adoption and success stories on leveraging ServiceNow Products
• Build relationships with stakeholders and support them through adopter programs and more to understand their pain-points and vision of issues in the field with product
• Work closely with product managers to provide them with insight from the field and customer use-cases to influence product roadmap.
• Evaluate segment, market and opportunities with sales teams to drive automation, product usability on released product and in market evangelizing
• Evaluate which upcoming applications and features are the most relevant to customers to clearly define uses cases and problems that these applications and features solve.
• Adapt and learn quickly from training, Support and Professional Services to assure smooth uptake of new product features

Qualifications

• 7+ years experience as a Product Manager, Product Owner, Consultant or Product Analyst in a commercial software product company
• Some experience in a B2B client facing role utilizing the ServiceNow platform to bring success to client base.

• Experience with ServiceNow platform and knowledge of IT Service Management, Microsoft products as well as management processes and practice.

• Knowledge and experience on Microsoft centric products(MS teams, Office 365, Azure etc).
• Experience creating engaging and educating content. Types of content could include, but is not limited to, presentations, datasheets, whitepapers, infographics, and videos
• Insights development: able to create insightful narrative based on customer feedback
• Own Community presence and “first-value” content for the solutions
• Act as SMEs for the other BUs to help with renewals and escalations 
• Provide Best Practices documentation
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