Tactical Customer Support Specialist

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

 

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

 

Primary Location: United States (US) - Minnesota  - Minneapolis  
Function: Customer & Product Support
Title: Tactical Customer Support Specialist - 104244 
Onsite/Remote:Onsite Position

 

  

 

Your Responsibilities

 

As a Tactical Customer Support Specialist for John Deere's Ag & Turf Sales & Marketing Division located in the Minneapolis, MN area you will drive increased customer experience by coaching and providing on the ground support for system and process changes related to Centralized and Connected Support strategy and other aftermarket capabilities. As part of these activities, you will communicate with key collaborators to ensure progress on key initiatives, and identify gaps or support needed to ensure consistent execution of our strategy. You will also:

 

• Routinely travel to assigned dealer locations            
• Increase dealers Connected Support capabilities        
• Serves as the key contact for field teams as challenges arise
• Consistently collaborates with Mission-Critical Collaborators
• Be the local Subject Matter Expert (SME) when it comes to system integration, process optimization, execution and performance related to the geography you serve
• Provide visibility to KPIs as it relates to progress and implementation of customer support strategies

 

VISA Sponsorship is NOT available for this position

 

What Skills You Need

 

• Proactive mindset with excellent communication skills who thrives on facilitating change management and working in a team environment       
• Ability and willingness to travel domestically, up to 50%            
• Experience in the areas of customer support and/or marketing and sales experience with customer interaction regarding products, parts, and/or service  
• Microsoft Office Tools knowledge (Outlook, Excel, PowerPoint, Word, SharePoint)

 

What Makes You Stand Out

 

• Experience with regular customer contact, knowledge of dealer/distribution network processes, and broad product knowledge            
• Experience with Negotiation and Conflict Resolution processes  
• 1 or more years of experience with John Deere Connected Support Strategy     
• 1 or more years of practical experience with John Deere machinery and equipment
• Awareness of the John Deere Channel

 

Education

 

Ideally you will have a degree or equivalent related work experience in the following:

 

• Bachelors degree in Education, Business, Management, Engineering, Technology, Agricultural Sciences, Marketing, or equivalent related work experience

 

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Flexible work arrangements
• Highly competitive base pay and performance bonuses
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use

 

Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL 

 

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