Manager, Materials, Hub

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Position is responsible for maintaining production standards to meet customers’ requirements, which includes: scheduling, communication, productivity, labor controls and efficiency standards. Must ensure quality and customer service is maintained at the highest level on a daily basis.

Main Duties and Responsibilities:

• Ensures unit maintains production standards
• Ensures Labor Controls are in place and are effective
• Ensures interdepartmental communication occurs regularly
• Works with management staff to improve performance of the unit
• Prepares administrative reports as required
• Responsible for safety, quality and compliance to customer specifications
• Supervises and supports lower level managers/supervisors on daily operations including:
  • Conducts performance evaluations for employees providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives
  • Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.
  • Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
  • Monitors daily manpower planning and schedules employees. 
  • Responsible for employee retention and reducing employee turnover.
  • Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).
  • Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.
  • Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority.
  • Compliance with all company required policies, procedures and processes including but not limited to required training

Qualifications

Education:

• High School Diploma or GED required.
• Associates degree or degree from a 4 year university or college preferred.

Work Experience:

• Minimum of 5 years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment required.
• In-flight catering experience is highly desired
• Current or previous labor relations experience is a plus, but not required.

Technical Skills: (Certification, Licenses and Registration)

• Comfortable with all levels of employees and have the ability to drive positive program change
• Must have strong and effective leadership skills, and successfully manage staff assigned to liquor and equipment.
• Ability to work in a fast paced, deadline driven environment.
• Ability to train others required.
• Excellent time management skills required. 
• Ability to handle multiple tasks without losing focus on priorities.
• Strong organizational, analytical, communication and leadership skills required.
• Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.
• Basic computer skills required.  Working knowledge of Microsoft Office products preferred

Language / Communication Skills:

• Must be able to communicate effectively with management team and staff.
• Bi-lingual in Spanish is a plus.
• Must have the ability to give negative and positive feedback to employees on a daily basis.

Job Dimensions

Geographic Responsibility: Hub Unit (gross revenues of $50M+ and direct and indirect headcount of 500+ employees.)

Type of Employment: Full-time

Travel %: Up to 10%

Exemption Classification: Exempt

Internal Relationships: all internal departments

External Relationships: customers, suppliers

Work Environment / Requirements of the Job:

• Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours.
• In a normal production kitchen facility, there may be physical discomfort due to temperature and noise.
• Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.
• A rotating schedule of over 55 hours per week is typical.

Budget / Revenue Responsibility: (Local Currency) N/A

Organization Structure

Direct Line Manager (Title):  Dir, Supply Chain, Hub

Dotted Line Manager (Title, if applicable):  N/A

Number of Direct Reports: 3-10

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